Customer Care Specialist - Eindhoven

What if the work you did every day could impact the lives of people you know? Or all of humanity?At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

Customer Care Specialist Europe

Eindhoven

As Customer Care Specialist , you will be based at Illumina’s Customer Operations Center in Europe, based in Eindhoven. To be successful in the role you are a solution orientated person with a proven customer service background, who enjoys working in a fast-paced and dynamic environment. In the role you will work independently with the support of the team. This is a key role in our organization where no day will be the same! You will have a responsive, flexible, and adaptable approach and work with high attention to detail and accuracy. You will be using multiple systems such as Salesforce.com, SAP, Quickbase, MS Office Suite.

Why us

What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world-changing projects, you will do more and become more than you ever thought possible.

Illumina's employee benefits are industry-leading and include flexible time off, private medical insurance, compassion and care time off, leisure travel insurance, pension, employee stock purchasing program, volunteer time off and much more!

Why you

As Customer Care Specialist you will have a responsive, flexible, and adaptable approach and work with high attention to detail and accuracy. You may be a school leaver or graduate looking for an opportunity in a forward-thinking organization, or you may have customer solution experience and looking for a new opportunity. You are fluent in English, any other European language is a plus.

Responsibilities will include

• Process orders (>

350K) in an efficient and timely manner, according to the customer specifications and commercial terms and conditions. (Includes consumables & instrument orders, order call offs, conversions and adjustments in ship schedules, RMA’s).

Preferred skills and experience include :

What can you expect?

Our team members are bright, energetic, and dedicated - they are the driving force behind our innovation and impact. To attract the best and brightest, we offer a competitive employee benefits program. We view it as a smart investment in our people, one that recognizes the tremendous value they bring to our business every day. At Illumina, we push boundaries. We think beyond the conventional. We dream big. With the energy of so many bright and accomplished people, the opportunities are endless.

All job offers with Illumina are subject to a valid VOG (Code of conduct). Failure to be able to supply this might result in the retraction of any job contract.

LI-EUROPE

LI-EMEA

Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.