Senior Project Manager - Service now

Are you looking for a challenging job in a fun working environment where you are fully responsible for managing all the phases of complex ServiceNow implementation projects? Then you could be our new Senior Project Manager!

What will you do?

As Senior Project Manager, your role is to complete all the phases of your ServiceNow implementation project and to look for continuous improvement. You have final responsibility over projects, vouching for timely and on budget delivery of high-quality projects. In this position, you are fully responsible for the entire lifecycle of one or more implementation projects at a time.

Scope of work:

• Project status reporting for all stakeholders

• Single point of contact during a ServiceNow implementation

• Use your consultancy skills and understanding of technology to explain how Plat4mation addresses requirements and objectives

• Identify up-sell opportunities and engage sales & pre-sales teams

• Identify opportunities to provide maximum added value to the customer

• Coach and transfer knowledge to colleagues and customers

• Leading a project team leveraging a proven understanding of project management methodologies and principles

• Responsible for project team members going the extra (s)mile for customers

• Plan and deliver project kick-off meetings

• Monitor performance of the project team (internal and sub contracted partners)

• Hold regular project calls and meetings with customers

• Responsible for customer satisfaction throughout the implementation cycle

We ask

• Bachelor or equivalent in experience

• Authorized to work in the Netherlands

• Fluent in English

• Ability to speak Dutch is a plus

• Proven project leadership experience with enterprise software implementations

• Managing multiple projects in very large customer accounts

• Technical or Architecture background is a plus

• ServiceNow, ITIL or Prince2 certified is a plus

• Scrum Master, PMI or PMP certificates are a plus

• Technical sales experience

• Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint)

• Global roll out experience, working with teams in multiple countries and resources with a different maturity level

What’s in it for you

• Competitive salary

• Bonus based on company performance

• Pension scheme

• Holiday allowance (25 days for a full-time contract)

• Modern laptop

• Internet, transportation and phone allowance

• A modern, flexible and multicultural workplace at an innovative and global company

• Ambitious and kind colleagues from all over the world

Our culture

Working at Plat4mation evolves around working from your internal drive to make a difference for people in combination with having fun. We always go the extra mile to deliver on what we promise! Joy is what connects us and what drives us to get the best out of ourselves. That’s why we host several Fun4U activities each year, like a global hackathon, drinks and inspiring lunch sessions (check out our Instagram page!).

Your development is our number one priority. This means you get room to grow. We strongly believe that personal development and ambitions are key to our company’s success. Because when you keep learning, you continuously improve yourself. That’s why we coach you on the job, but also help you to explore and develop your interpersonal skills.

About Plat4mation

We are a global pure-play ServiceNow partner that makes work flow. Our goal is to boost workforce productivity and happiness by implementing solutions that provide great experiences and ensure work flows intelligently across and between organizations. Furthermore, we future-proof our solutions by enabling our customers to continually measure and improve performance.

Besides offering world-class ServiceNow Implementation and Managed Services, we provide thought leadership to strategically guide our customers to take full advantage of all ServiceNow capabilities. Our award-winning ServiceNow Application Development Services ensure we can transform any business need into a powerful digital business application

Responsibilities

As Senior Project Manager, your role is to complete all the phases of your ServiceNow implementation project and to look for continuous improvement. You have final responsibility over projects, vouching for timely and on budget delivery of high-quality projects. In this position, you are fully responsible for the entire lifecycle of one or more implementation projects at a time.

Scope of work:

Project status reporting for all stakeholders
Single point of contact during a ServiceNow implementation
Use your consultancy skills and understanding of technology to explain how Plat4mation addresses requirements and objectives
Identify up-sell opportunities and engage sales & pre-sales teams
Identify opportunities to provide maximum added value to the customer
Coach and transfer knowledge to colleagues and customers
Leading a project team leveraging a proven understanding of project management methodologies and principles
Responsible for project team members going the extra (s)mile for customers
Plan and deliver project kick-off meetings
Monitor performance of the project team (internal and sub contracted partners)
Hold regular project calls and meetings with customers
Responsible for customer satisfaction throughout the implementation cycle

Qualifications

Bachelor or equivalent in experience
Authorized to work in the Netherlands
Fluent in English
Ability to speak Dutch is a plus
Proven project leadership experience with enterprise software implementations
Managing multiple projects in very large customer accounts
Technical or Architecture background is a plus
ServiceNow, ITIL or Prince2 certified is a plus
Scrum Master, PMI or PMP certificates are a plus
Technical sales experience
Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint)
Global roll out experience, working with teams in multiple countries and resources with a different maturity level