Customer service leader

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Talen

Uren Full time

Type vacature intern

Why we will love you

You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

Vacature omschrijving

What you'll be doing day to day

As a Customer Service Leader, optimizing the IKEA shopping experience, you will :

• Lead and coach shop floor co-workers for a consistent customer experience in After Selling, Returns, Cash lanes, Home Delivery, Handout, and Car Loader Area. Foster IKEA values, cultivating a strong culture that inspires and empowers co-workers.
• Ensure that customer service co-workers possess the knowledge, confidence, and empowerment to make decisions resulting in excellent customer service.
• Contribute to developing customer-centric solutions for issues, concerns, complaints, and suggestions.
• Monitor SAMS Precision, work to resolve customer issues as quickly and efficiently as possible.
• Ensure accurate money handling (voids, price, overrides, etc.) and supervise security routines. Manage appropriate access for payments and adhere to IKEA's return policy and process.
• Manage and monitor Smaland to ensure compliance with internal, global, and national rules and policies. Prioritize the safety and well-being of children.
• Establish effective routines, foster competence development, and conduct follow-ups on Commercial Review and Compliance (ASR) relevant to the role and functions.
• Track performance against goals, adapt as needed, and analyze customer concerns, KPIs, and root causes for continuous improvement.
• Ensure co-workers are proficient in system knowledge (SAMS, ISELL, IPOS, COGNOS, etc.) and maintain well-equipped and efficiently covered work areas throughout opening hours.
• Ensure co-workers are recognized for exemplary service to customers (HUTI, etc.).
• Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.

Together as a team

At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers : we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We're a bunch of people who are truly passionate about people!

Thank you for your interest in applying for this role. Please be aware that this is a Sensitive Position. The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role.

QUALIFICATIONS

Salarisomschrijving

Het salaris bedraagt €23.61 - €33.67

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