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Front Office Agent

Motel OneRotterdam, Zuid-Holland, Netherlands

1 dag geleden

Functieomschrijving

Job Description

The focus of this role is on the professional care of our hotel guests – from a warm welcome at check-in to a genuine farewell at departure. Your duties will also include the following :

Looking after our guests, including check-in and check-out
Reviewing and processing bookings, overbookings and options
Invoicing, including managing payments, as well as cash transactions and cashing up
Organisational and administrative tasks in both our front and back office (e.g. managing no-shows, answering emails)
Gaining interdepartmental insights into new areas of activity by working in our multicultural teams

Qualifications

Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also :

Have completed an apprenticeship in the hotel trade and / or have professional experience in the hotel / catering industry or be looking for a change of career

Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry

Be open and communicative and have a solid command of English

Be a team player and willing to provide assistance across departments – we achieve our results together

Additional Information

Together we work to change the hotel world for the better. We focus on personality and embrace diversity. The Motel One spirit can be experienced not only in the hotel, but also at our various team events. In addition, at Motel One you benefit from a wide range of career opportunities, individual development plans and an attractive bonus scheme. Join the Motel One team and start your career with one of the best employers in the industry.