Customer Service Representative

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

What you will be doing

INDWC

Ll-Hybrid

Job Summary -

Customer Service Representative - Pharmaceutical Logistics

We're hiring a Customer Service Representative to join our Customer Service team in The Netherlands.

Address : :

We offer an exciting and dynamic place to work with lots of room to work independently and a collaborative environment with a great culture. We guarantee you an intense period of training in the first few months, and a steady increase in knowledge through a variety of internal training. We offer an international working environment with short decision paths, flat hierarchies and eye-level communication between all company employees.

World Courier's Customer Service Representatives are responsible for the end to end logistical coordination of complex, urgent and potentially life saving shipments every day. This position represents a fantastic development opportunity for an experienced logistics professional with strong customer service skills, motivated by solving problems and delivering exceptional service.

Responsibilities

Communication and contact with customers and prospects.

Develop customer relationships.

Plan and execute shipment orders.

Prepare and submit written quotes to customers.

Provide customer specific reporting.

Be a key player in booking and cutting waybill.

Receive and reply to enquiries via email, phones and throughout our internal IT system.

Monitor and track ongoing shipments, react to any deviations.

Communicate temperature results asap after delivery, check and note any deviations.

Work with regulations (ADR / DGR / IATA) as well as with local laws and guidelines.

Build and maintain relationships with other World Courier offices, clients, agents, airlines, handling agents and suppliers.

Interest of developing more managerial skills to become a team lead according to timelines and performance.

What your background should look like

Minimum Skills, Knowledge and Ability Requirements :

Ability to communicate effectively both orally and in writing.

Strong interpersonal skills, team player and quick learner.

Strong organizational skills; attention to detail.

Ability to resolve issues quickly and efficiently.

Ability to represent a positive and professional image.

Ability to learn fast in new platforms or systems.

Ability to work independently and self-organized.

Desired attributes :

Native or fluent in English and Dutch is optional.

Experience as Customer Service in a business to business industry required, experience in logistics or freight forwarding preferred.

Graduate in fields such us International Trade, Logistics or similar preferred.

Previous experience in the pharmaceutical industry, or working with pharmaceutical shipments preferred.

Strong knowledge of Microsoft Office.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What your background should look like

EXPERIENCE AND EDUCATIONAL REQUIREMENTS :

• College education and / or industry experience preferred.
• Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through a combination of experience and education. Normally requires zero (0) to two (2) years directly related experience.

REPORTS DIRECTLY TO :

International Customer Service Manager and Supervisors

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS :

Strong customer service skills Strong interpersonal skills, positive attitude & self-motivated Good decision making skills Good analytical skills Ability to communicate effectively both orally and in writing Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction Familiarity with World Courier services and operations Strong organizational skills; attention to detail Basic knowledge of Microsoft Word, Excel and inventory management system Strong typing / data entry skills

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What Cencora offers

All team members globally are provided with basic life insurance, personal accident insurance, business travel accident insurance, and EAP resources at no cost. Additional country-specific benefits such as healthcare, sick leave, death and disability, retirement, as well as perks and allowances may be provided. Details of programs vary by location.

Schedule

Full time

Affiliated Companies

Affiliated Companies : World Courier Holland B.V.