Technical Claim & Warranty Specialist regio Utrecht

Are you a technically skilled professional who thrives on solving complex problems and improving processes? Do you want to work in an international environment where your expertise and input make a real difference? Then we're looking for you!

Description

As a Claim & Warranty Specialist, you are responsible for managing and optimizing warranty claims within our international network. You will handle claims and escalate them to suppliers, playing a vital role in streamlining processes and maintaining our ticket portal.

Your main tasks include :

• Handling warranty claims and managing the associated financial processes.
• Escalating claims to suppliers and ensuring agreements are followed.
• Reviewing contracts to accurately assign claims to the appropriate parties.
• Reporting quality issues and coordinating escalations with the procurement department.
• Assisting in clearing backlogs and professionalizing the warranty department.
• Monitoring vehicle performance during the warranty period and proactively contributing to improvements.
• Most of your work is conducted via our advanced ticket portal, with minimal phone communication. The primary language of communication is English, supplemented with Dutch when necessary.