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Customer Service Representative | German

Customer Service Representative | German

Undutchables Recruitment AgencyRotterdam
30+ dagen geleden
Salaris
€ 2.700,00 per maand
Functieomschrijving

Customer Service Representative | German

Rotterdam, reference 2024-01458

Job description

We are seeking a bilingual candidate who can speak an Bi-lingual English. You will play a pivotal role as the initial point of contact for customers using multiple communication channels. You are dedicated to providing an exceptional customer experience at all times. Additionally, this role requires the ability to make informed decisions, exercise independent judgment when faced with unfamiliar customer needs, and decide when to escalate inquiries.

Essential Duties and Responsibilities :

  • Serve as the primary point of contact for customers.
  • Deliver outstanding customer service in German by assisting DACH region customers with inquiries related to shipping, tracking, product details, warranty claims, refunds, replacements, and more.
  • Engage with customers through various communication channels, including phone, email, website chat software, and multiple online platforms.
  • Adhere to company policies and utilize independent judgment to determine issue resolution or escalation when necessary.
  • Collaborate closely with warehouse and logistics teams to ensure accurate order processing and stay up-to-date with product information.
  • Oversee the daily management of returns and order replacements.
  • Maintain high levels of professionalism, punctuality, and accountability.
  • Contribute to a collaborative team environment and provide assistance to colleagues when needed.

Requirements

  • Bilingual proficiency in German.
  • An associate's or bachelor's degree is preferred.
  • 1-3 years of customer service experience is desirable.
  • Possess a courteous, confident, and outgoing personality with excellent customer service skills.
  • Exhibit a strong telephone presence and the confidence to assist customers over the phone.
  • Capability to build strong relationships with both team members and customers.
  • Proficiency in Microsoft Word and Excel is an advantage.

    • Working conditions

    What does the company offer?

  • 40 hour per week contract
  • Room to grow and develop
  • A salary of up to 2.700 euros per month, based on experience
  • Bonuses based on performance

    • Salary from : €2500,- Salary to : €2700,-

    Work location

    Rotterdam

    Company description

    Our international client is specialized in outdoor appliances, with a wide range of products for your garden!