Talent.com
Deze vacature is niet beschikbaar in je land.
Customer Service Manager (Dutch Speaking)

Customer Service Manager (Dutch Speaking)

Avery DennisonOegstgeest, Zuid-Holland, Netherlands
30+ dagen geleden
Functieomschrijving

Job Description

About the Role

We're looking for an experienced and enthusiastic Customer Service Manager to lead our dedicated team of customer service professionals across Europe.  You'll be a champion for our customers, ensuring they have an exceptional experience at every touchpoint. You'll inspire your team to deliver outstanding service, drive continuous improvement, and build strong relationships with our valued customers .

What You'll Do

  • Lead and Mentor :   Guide, coach, and motivate your team to provide exceptional service and achieve performance goals. Foster a positive and supportive team environment where everyone can thrive.
  • Elevate the Customer Experience :   Develop and implement strategies to enhance customer satisfaction, loyalty, and retention. Be a proactive advocate for our customers, ensuring their voices are heard and their needs are met.
  • Drive Operational Excellence :   Analyze customer service metrics, identify areas for improvement, and implement solutions to streamline processes and enhance efficiency.
  • Empower Your Team :   Provide your team with the tools, resources, and training they need to excel in their roles. Encourage their professional development and create growth opportunities.
  • Collaborate Cross-Functionally :   Partner with other departments (e.g., Sales, Marketing, Product) to ensure a seamless customer experience and achieve shared business objectives.
  • Resolve Escalations :   Handle escalated customer issues with empathy and professionalism, finding solutions that build trust and loyalty.
  • Champion a Customer-Centric Culture :   Promote a culture of customer focus throughout the organization, ensuring that customer needs are at the forefront of all decisions

Qualifications

What You'll Bring

  • Proven Experience :   3+ years of experience leading and managing a customer service team, preferably
  • Customer Obsession :  A genuine passion for outstanding service and exceeding customer expectations.
  • Leadership Skills :   The ability to inspire, motivate, and develop a high-performing team.
  • Communication Mastery :   Excellent written and verbal communication skills, in English and Dutch with the ability to build rapport with customers and colleagues at all levels.
  • Problem-Solving Prowess :   Strong analytical and problem-solving skills to identify root causes and implement effective solutions.
  • Data-Driven Mindset :   Experience using data and metrics to track performance, identify trends, and drive improvements.

    • Additional Information

    Additional information

    We not only embrace change… we drive it.  We work hard, push hard, and take brave risks. Our culture is innovative and collaborative - where bold ideas turn into action. We grow strong talent through stretch opportunities only restricted by your interests.  We are committed to workplace diversity, both for employees and for the business. We are a force for good, embedded in industries and communities worldwide. We are challenging ourselves and others to reach higher and think bigger to improve the quality of all life. Avery Dennison is a great place to work for everyone. We offer :

  • Work hours flexibility
  • International environment
  • A growing team with good spirit
  • Competitive total rewards

    • Avery Dennison is an equal opportunity employer. If you are interested in knowing more about our Diversity & Inclusion approach, please go to  www.averydennison.com