Italian-speaking Spare Parts Sales Support Representative

457531

ELIGIBLE APPLICANTS :

• O) Eligible visa : Permanent residence, Spouse, Partner,
• X) NOT eligible : Student visa, Requiring visa sponsorship

WORK TYPE : Hybrid working available after probation period

VISA SUPPORT : No

TYPE : Full-time 12-month contract to start, to become permanent

HOURS : 9 : 00-17 : 30 from Monday to Friday (40h / week, hybrid working after training period)

SALARY : EUR 3,000 to 3,600 / month depending on experience

START : ASAP

LOCATION : Almere, The Netherlands

Italian speaking Spare Parts Sales Support Representative RESPONSIBILITIES :

Work very closely with dealers and spare parts warehouse colleagues to ensure all orders are fulfilled correctly which includes making sure to upload correct parts numbers, shipment plans, correct discount levels etc.

Work very closely with the technical department to answer correctly to dealer technical queries

Work very closely with suppliers and Japan office in particular to solve a spare parts’ outstanding issues in a timely manner and take action to prevent further problems

Monitor priorities of dealer orders according to their ordering request such as breakdown orders or stock orders

Visit dealers and identify SWOT of the dealers and clarify improvement areas

Develop regional parts sales and marketing strategy to help dealers to improve their aftersales service capabilities

Develop and plan sales promotional campaigns where necessary based on data-driven analysis

Monitor pricing levels by parts categories in your assigned territories and make recommendations in order for them to stay competitive

Monitor dealer inventory levels and make stocking recommendations

Make parts recommendation list to new dealers and also for newly launched models

Provide parts system trainings to dealers

Propose and execute ideas for the improvement of daily operation such as systemization, standardization and efficient workflow

Italian speaking Spare Parts Sales Support Representative QUALIFICATIONS AND EDUCATION REQUIREMENTS :

Finished HTS / University level (Mechanical Engineering / Civil Engineering / IT) or

HBO or HEAO (Marketing / Business Administration ) or equivalent are welcome

Proven track record of at least 3+ years of construction / or agricultural machinery or automotive (or similar industrial machinery) Parts customer support, sales, and marketing experience

Good understanding of mechanical products and familiar to read parts Manuals / books

A team worker and flexible to support others

Ability to communicate internally and externally with persons / stakeholders who have different cultural background

Ability to solve conflicts

Excellent customer service and communication skills

Flexible to travel in and outside of Europe for dealer visits

Computer skills and operation experience of SAP is a plus

Deep understanding of Incoterms and full process of logistics

Strong analytical skills and mindset

Good understanding of marketing theory and ability to develop sales strategies based on data / statistical analysis

Business level of English and Italian are required

Fluency in other European language is welcome

Italian speaking Spare Parts Sales Support Representative SKILLS REQUIRED :

Coordinating Skills to correctly register numbers into SAP system

Strong & effective Communication Skills : Proactive and interpersonal and results driven

Time Management & Organizational Skills

Pro-Active Mindset

Proficiency with computer tools : MS Office, working knowledge of SAP (or other ERP system), Excel (a must) and Power BI (nice to have)