Junior Operations Coordinator

About Our Client

A company that develops advanced medical devices to help treat heart conditions, particularly those related to irregular heartbeats. They focus on providing innovative solutions for both surgical and minimally invasive treatments to improve patient care.

Job Description

Key Responsibilities of the Junior Operations Coordinator :

Complaint Handling :

• Ensure all EU complaints are processed and maintained within the required timeframes.
• Accurately update and manage the EU complaints dashboard.
• Communicate EU complaints to suppliers in compliance with applicable regulations.

Returns Handling (RMA) :

• Manage returns related to complaints, including hardware returns to the EU Distribution & Service Center and disposable returns to the U.S. headquarters.
• Handle shipments for disposable returns (trunk stock, consignment, hospitals).
• Coordinate shipments for hardware exchanges.
• Manage spare parts shipments for customer or on-site engineer needs.

CRM and Field Service Management :

• Create and manage service cases.
• Prepare service quotes for customer-owned activities.
• Generate work orders for required service activities.
• Manage (spare parts) inventory and book parts for work order activities.
• Create service invoices based on quotes, activities, or service contracts.

Additional Responsibilities :

• Perform effectively in fast-paced conditions.
• Use good judgement to make decisions.
• Prioritise tasks and manage multiple responsibilities simultaneously.
• Collaborate successfully with various teams.

The Successful Applicant

Required Qualifications for the Junior Operations Coordinator :

• MBO-level education.
• 2-3 years of experience in supply chain, customer service, or sales support.
• Strong written and verbal communication skills in English.
• Proficiency in using various systems (ERP, CRM, Service Management Systems, WMS / TMS).

Preferred Qualifications :

• Strong MS Office skills.
• Speaking German or French is a plus.

What's on Offer

Our client provides the opportunity to join a dynamic and international team where your contributions have a direct impact on operations. This temporary position, based in the European Service Center, offers a great environment to develop your skills and grow professionally.

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