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Inside Sales Representative Benelux (m / f / d)

Inside Sales Representative Benelux (m / f / d)

SIMPLEX RecruitmentNetherlands, Netherlands
30+ dagen geleden
Functieomschrijving

Position Summary :

This hybrid role combines customer service and inside sales responsibilities to support and grow the customer base in the Benelux region. You will manage existing accounts, re-engage past customers, process orders and promote digital sales initiatives. Collaboration with logistics, credit and sales teams is essential to ensure excellent customer experience and business growth.

Key Responsibilities :

  • Process customer requests, quotes and orders accurately and in a timely manner.
  • Check orders against customer agreements and purchase orders.
  • Respond to product inquiries, complaints and issues with urgency and professionalism.
  • Maintain proactive contact with current and former customers to build and rekindle relationships via phone, video calls and occasional in-person visits.
  • Negotiate pricing and conditions; align customer needs with internal resources.
  • Monitor order status, credit limits, shipments and returns in coordination with logistics and credit departments.
  • Maintain accurate and updated records in Salesforce.com and ERP systems (SAP).
  • Forecast sales and manage account portfolios effectively.
  • Identify upselling and cross-selling opportunities to maximize growth.
  • Collaborate with internal teams and external stakeholders for seamless service delivery.
  • Perform other duties as assigned.

Requirements :

  • Bachelor’s degree in Business Administration, Marketing, Economics or a related field (preferred).
  • 2–3 years of experience in customer service or inside sales, preferably within the plastics industry.
  • Native proficiency in Dutch and fluency in English; additional European languages are a plus.
  • Strong communication, organizational and time management skills.
  • Proficiency in Microsoft Office Suite; experience with SAP and Salesforce.com is an asset.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • High attention to detail, customer-focused mindset, and adaptability to change.
  • Willingness to engage in continuous learning and digital transformation initiatives
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    Inside Sales Representative • Netherlands, Netherlands