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Customer Service Representative - Dutch - Lisbon

Customer Service Representative - Dutch - Lisbon

Dila RecruitmentRotterdam, South Holland, NL
30+ dagen geleden
Vacaturetype
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Functieomschrijving

Ready for a career move that feels right? At Dila Recruitment , you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.

Position : Customer Service Representative

Location : Lisbon, Portugal

Work model : hybrid

Employment type : fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES :

  • Handle customer interactions across various communication channels, including phone, email, live chat, and social media.
  • Provide clear and accurate information in response to customer inquiries, following established company policies and procedures.
  • Assist customers during the post-sale stage.
  • Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.
  • Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary.
  • Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure.
  • Offer feedback to improve service processes and contribute to team knowledge sharing.

REQUIREMENTS :

  • Native / fluent in Dutch / Flemish (C2) both verbal and written. Fluent in English (minimum B2 level)
  • Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
  • Basic understanding of customer service principles and the ability to follow standard procedures.
  • Ability to handle technical inquiries and troubleshoot common issues with guidance.
  • Experience with customer service software, ticketing systems, or CRM tools is preferred.
  • Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
  • Previous experience in customer service would be considered an advantage.
  • Organized, detail-oriented, and able to manage multiple tasks simultaneously.
  • Willingness to learn and adapt in a fast-paced or evolving support environment.
  • Working schedule : Monday to Friday : 08AM-5PM.

    • OFFER :

  • Competitive salary with performance-based incentives
  • Professional growth opportunities within the BPO industry
  • Collaborative and supportive work environment
  • Access to exclusive travel perks and discounts
  • And many more
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