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Service QA Sr. Engineer- Industrial Automation

Delta ElectronicsHelmond, North Brabant, Netherlands

27 dagen geleden

Functieomschrijving

Job Description

1. Support Solution service & infrastructure in the region to offer best in class service to distributor, ODM / OEM customers and end users

2. RMA Issuing / Tracking / Communication with internal and external stakeholders, issuing replacement / credit note

3. Service related operational (SAP / CRM) management & systematic build of service operational reports (IA, EVCS / PS products)

4. Communicate with AMBU & UI team on Service related topics, including credit claim monthly report

5. Coordinate returns of defective products from KA Solution, report and consolidate for forwarding to factory for repair and service

6. Monitor spare parts stock levels at central parts warehouse, and escalate to appropriate service management when necessary

7. Support central / ASP parts warehouse with questions about parts and parts orders and coordinate with factory when needed

8. Conduct product repair trainings at different levels depending on customer / ASP’s need to ensure customers understand the product for servicing the products

9. Monitor Service Partner´s performance and provide quarterly summary to management

10. Temporarily Warehouse oversight for inbound / outbound

11. Establish additional, and improve current, reporting / data recording tools.

Qualifications

Qualifications :

5–10 years of experience in a service / quality role within the electronics industry, with experience in handling adhoc after-sales challenges
Proficient in SAP / CRM systems and reporting tools.
Strong communication and coordination skills with internal and external stakeholders.
Knowledge of product repair processes and ability to conduct training sessions.
Ability to monitor and analyze service operations and performance.

Preferred Skills :

Experience in managing spare parts inventory and coordinating with factories.

Strong analytical and organizational skills.

Additional Information

Our offer

As an innovative and global company, you are offered a friendly working atmosphere and a constructive working environment leaving much room for new possibilities and ideas. Use this opportunity and show us your motivation.