SRNW Field Service Engineer

The Position

As a SRNW Field Service Engineer you will operate across Sub-Region Northwest (SRNW) which requires a high share of travel (80%) across countries. You are accountable for installation / relocation of CoreLab analytical laboratory instruments platforms in order to achieve a high level of service excellence within the region. You are also responsible to contribute to large projects at customer sites and can be seen as the knowledge expert. We are looking for someone eager to learn in a diverse environment, creating space for co-creation and focus on delivering the best service to our customers and patients.

At Roche, we are committed to transform the lives of billions of people around the globe. We know that an early, accurate diagnosis is essential to maintain health, prevent disease and help advance new, targeted treatments and potential cures for the world’s most serious health problems. We have a passion for innovation and a profound commitment to make a lasting impact on society by continuing to improve the standard of care for humankind. We combine science, data and insights to transform Diagnostics. Our high-value medical assays, diagnostics solutions and services deliver certainty, better decisions and outcomes to help people live healthier lives.

The role includes the following key responsibilities :

General responsibilities :

Installation / relocation of analytical laboratory instruments of Roche

Technical release of analytical systems for laboratory use

Focus on installations of large projects that require special attention based on the continuous increase of customer demands and specifications on the instruments that we deliver

Independently analyze and resolve most questions and problems and refer only the most complex issues to higher levels

Ensure all regional activities are documented in a manner compliant with company’s quality procedure

Additional technical product responsibility :

Awareness of new service bulletins, Global Customer Support (GCS) hot news and other forums. Close collaboration with our Global Customer Support to share technical experience, implement new ways of working and promote teamwork across borders.

Knowledge transfer and technical resource to other Field Service Engineers

Support for service coordination at customer as well as general / technical advice to service coordination

Documentation & Cooperation :

Timely and accurate logging of data according to work instructions and agreements, with regard to activities in the CRM system

Ensure all regional activities are documented in a manner compliant with company’s quality procedures

Actively gathering information in preparation for meetings, delivering an active part in these meetings and give feedback of outcome of these meetings to others

Develop and monitor local reports to ensure the efficient and productive delivery of services

Actively monitor costs for own Service activities

Characteristics of the candidate :

You are someone who wants to influence your own development. You are looking for a company where you have the opportunity to pursue your interests across functions and geographies. Where a job title is not considered the final definition of who you are, but the starting point. Graduates after university with little experience are welcome.

Being successful as SRNW Field Service Engineer you have following education and skills :

Full technical higher education (precision mechanics, electronic, Information Technology, Medical Technology or related specialties),

Basic knowledge of electronics, electro-mechanical systems and information technology

Openness for frequent travels both local and throughout 9 countries in the SRNW

Excellent analytical, problem analysis and decision-making skills

Effective planning, organizational and time management skills

Basic knowledge of IT & Networking

Effective customer service, written / verbal communication, organization and prioritization skills

Fluent verbal and written communication skills in English

Valid driver’s license is required

Compliance

You are expected to adhere through your conduct to all applicable laws and regulations as well as to the high integrity standards as set forth by Roche, and successfully complete training and certification as defined by Roche Diagnostic Services and policies.

Mindset

You will be expected to demonstrate the We@Roche Diagnostics dimensions and help evolve the functions culture beliefs and bring We@RocheDiagnostics to life, as part of the TransformD journey. The dimensions are :

We are passionate about our customers and patients

We radically simplify

We trust, collaborate & have fun

We ALL lead

We experiment & learn