Customer Service Coordinator

Join Our Team as a Customer Service Coordinator!

Location : Maastricht, NL

Type : Full-time | 40 hours / week

Language requirement : Fluent Spanish & English (non-negotiable)

IMPORTANT : The position does NOT qualify for work permit / visa sponsorship

We are looking for a dedicated Customer Service Coordinator to join our team! In this role, you will be at the forefront of ensuring customer satisfaction, resolving issues efficiently, and working closely with internal teams to deliver top-notch service. If you're passionate about providing exceptional customer experiences and thrive in a collaborative, fast-paced environment, we want to hear from you!

Key Responsibilities :

• Customer & Carrier Interaction : Communicate effectively with customers, carriers, and third-party partners via phone, email, and meetings.
• Issue Resolution : Handle and resolve customer inquiries, complaints, and operational challenges promptly and professionally.
• Performance Monitoring : Track service quality and performance metrics, ensuring customer satisfaction goals are met.
• Collaboration : Work closely with internal teams, suppliers, and forwarders to address issues and enhance service delivery.
• Daily Operations Management : Execute daily tasks in alignment with client SOPs, including shipment tracking and ongoing communication.
• Process Optimization : Identify and contribute to continuous improvements in service processes for greater efficiency.

Skills & Qualifications :

Preferred Skills :

Experience :

Why Join Us?

If you're ready to make an impact and deliver outstanding customer service, apply today to become a Customer Service Coordinator with e-llis!