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Customer Onboarding Specialist

Customer Onboarding Specialist

ChannelEngineLeiden, Zuid-Holland, Netherlands
6 dagen geleden
Functieomschrijving

We’re looking for an experienced Onboarding Specialist to join our Delivery Team at ChannelEngine. This team is responsible for connecting the systems of new customers to the ChannelEngine platform and the various marketplaces. With diverse customers across a variety of industries, and spread around the globe, no two days are the same, ensuring that your role as our Onboarding Specialist is dynamic and rewarding.

What will you do as Onboarding Specialist?

You’ll work alongside friendly and collaborative colleagues, overseeing the end-to-end onboarding process for new customers at ChannelEngine. You’ll be connecting customers’ systems to our platform and facilitating API connections for channel integrations. You’ll coach and train customers in setting up their accounts, walk them through ChannelEngine settings and functionalities, and ensure a seamless onboarding experience. Once onboarding is complete, you’ll keep a close eye out to check that everything is running smoothly, before handing the account over to the Customer Success Team.

What makes you the ideal Onboarding Specialist?

  • 2+ years’ experience in managing onboarding projects, creating and tracking project timelines, and coordinating with cross-functional teams.
  • Strong knowledge of e-commerce platforms and online marketplaces, their architecture and how data flows through the systems.
  • Proficiency in working with various APIs, handling authentication, and troubleshooting common API issues.
  • Ability to work independently and proactively, with a can-do attitude.
  • Good communication and interpersonal skills in English.
  • Currently living in the Netherlands or Berlin.

Nice to have (but not essential)

  • Dutch, French or German language skills.
  • Familiarity with ClickUp and Hubspot.

    • Why you’ll love working here

  • You’ll be working in an open and collaborative company with + / -200 colleagues of over 30 different nationalities.
  • We offer a professional, yet informal work environment, where it’s easy for you to try new things, share your ideas, and make an impact.
  • Work-life balance : we enable people to work in ways that suit their working style, which is why we offer flexible hours, hybrid-working, and the freedom to take workcations.
  • We have a continuous feedback culture to help you track your progress and facilitate your professional development.
  • Plenty of autonomy : we empower people to make independent decisions and take ownership of their work and projects.
  • We want to make sure everyone is supported mentally and emotionally which is why we provide free access to mental healthcare support.
  • You’ll be granted equity benefits so that we can grow together.

    • You’ve applied. What’s next?

    We want all of our candidates to enjoy a smooth and efficient experience with us which is why we aim to get back to you regarding your application within 2 business days. The first step is a screening call with a member of the recruitment team. This is followed by video meetings with the hiring manager and members of the onboarding team, and a follow-up meeting with the department head. Our interview process tends to take 5-6 weeks to complete.

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