Front office / Guest Experience Agent

Continuing at Meliá means advancing on a journey without borders, seizing the unlimited growth and development opportunities that our global family offers you. It's knowing that the world is yours and that your chances to work in various countries are within your reach, all while still being part of our great family.

It is experiencing one of the most exciting journeys of your life, a journey where personal and professional growth will accompany you at every step.

Are you ready to take the reins of your professional career and explore new inspiring opportunities within Meliá?

REMEMBER : Before applying, you must inform your direct supervisor and / or Hotel Director, and your HR manager of your interest in participating in the internal selection process. Your line manager will not have the authority to authorize or halt your application, but must be properly informed.

What will I be doing?

As an INNSiDE Guest Experience / Front Office Agent, you will work alongside a team of passionate individuals providing excellent Service. You will be fully conversant with check-in and check-out procedures with the responsibility to deliver exceptional guest experience by surprising and delighting our guests, whether that’s with your local INNSiDER knowledge and energy, or by organizing a personalized surprise for a special occasion. You will manage the VIP and stayover guests of the hotel. Furthermore, answering reviews we receive is part of your responsibility, where we expect you to be professional.

As the first point of contact for the hotel you will welcome our guests with a smile from the moment they enter our doors. You will ensure excellent customer service for all guests through being effective, efficient, courteous and friendly at all times. You will be responsible for managing the first impressions of our guests. You will be an ambassador for excellent service, dealing efficiently with all requests and queries from guests face to face or over the telephone whilst maintaining the highest levels of service standards, and proactively promoting sales through upsells and excellent knowledge of our products and services.

In this function you will divide your time between two functions. You will be a combination of a front office agent and a guest experience agent.

What are we looking for?

• Passionate and energetic individuals
• Previous experience with answering guest reviews
• Experience with Opera Cloud PMS is an asset
• Though it is not mandatory, it would be an advantage to have experience at Melia International

What benefits do we have for you?

If you love to travel, Melia Hotels International is the place to work. We have excellent discounts through our global My MeliaRewards program for you, your family, and friends.

At Melia the protagonist is you! You choose how far you want to go, and for this, we have different development plans in order to offer you opportunities for growth and to fulfill your professional dream. In addition, you can have international experiences if you wish, because we are located in more than forty countries!

Meliá Hotels International has developed a learning model focused on you, centered around continuous and experiential learning that can accompany you in your professional development. Because if you evolve, Melià evolves with you.

Corporate Social Responsibility is of vital importance to us, and for this reason, we give the opportunity to participate in different events and social activities of diversity and social inclusion, always highlighting our values and purpose.

What will it be like to work for Meliá Hotels International?

Meliá Hotels International is unique among the 20 largest international hotel groups in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders. All of this, along with our Spanish warmth and passion, makes us distinct and different.

At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity , avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team . In this sense, our motto is " Towards a sustainable future, from a responsible present ". Thanks to all our collaborators, we make it possible.

To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the " Protect Your Application " page.

If you want to be “ Very Inspiring People “, follow us on :

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