Junior E-commerce Manager | German

As a (Junior) E-commerce Manager, you’ll need to see the bigger picture. You’ll be the go-to expert across different e-commerce areas, understanding how they interconnect. You’ll report directly to As a (Junior) E-commerce Manager, you’ll need to see the bigger picture. You’ll be the go-to expert across different e-commerce areas, understanding how they interconnect. You’ll report directly to the International Business Development Manager, ensuring your work aligns with broader company goals.

Key Responsibilities :

• Proactively brainstorm ideas for improving the webshop, identifying opportunities and suggesting relevant enhancements.
• Map out the customer journey and recommend improvements to optimize their experience.
• Monitor the performance of various systems, spotting potential issues or bottlenecks.
• Collaborate with the Marketing team, providing input to enhance the webshop.
• Coordinate actions across different departments.
• Attend monthly meetings with other (Junior) E-commerce Managers.
• Prepare and lead KPI meetings.
• Assist the Customer Service team by handling customer interactions, processing orders, managing returns, etc.
• Supervise the Customer Service team.
• Oversee debt management coordination.
• Ensure the right content (products) is uploaded to the webshop.
• Communicate and collaborate with external German partners.
• Provide translations and German texts for the webshop.
• Analyze and utilize various online sales channels in collaboration with the Web Development team.
• Contact customers based on requested lighting plans.
• Excellent written and spoken German and English (Dutch is a big plus for the internal communication)
• You have your own transportation
• You have a valid working permit
• Strong attention to detail and excellent communication skills.
• Quick learner with the ability to work across multiple systems.
• Ability to maintain an overview of your work and various processes, with strong prioritization skills.
• A team player with a knack for collaboration and organization.
• Analytical and decision-making skills with a proactive mindset.
• Minimum HBO work and thinking level, preferably with a commercial background.
• Preferably, experience in an e-commerce environment.