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Receptionist / Customer Care Specialist

Sunweb GroupRotterdam, Zuid-Holland, Netherlands

6 dagen geleden

Salaris

€ 2.700,00–€ 3.200,00 maandelijks

Functieomschrijving

Are you passionate about delivering exceptional customer experiences and creating a welcoming environment? Do you thrive in roles where you can combine customer care with organizational support?

At our Sunweb Group office in Rotterdam, we're looking for a decisive and customer-focused individual to join our team in a unique role that combines the responsibilities of Customer Care Specialist and Receptionist .

Start date : 1-3-2025

This is a part-time position for 20-32 hours a week. For this position, you will work at our office in Rotterdam ; therefore, living in the Rotterdam area is highly desirable to ensure a convenient commute.

Our Customer Care department handles all contact with our travelers. As a member of our Customer Care team, you’ll be the first point of contact for our customers and visitors. You’ll also play a vital role in providing support for all our colleagues working at our office in Rotterdam, ensuring smooth day-to-day operations.

Customer Care Specialist responsibilities :

As a Customer Care Specialist, you advise customers about the most suitable destinations and holiday addresses. You book the trips in our administration systems and, most importantly, you provide the ultimate service before the holiday. You will work for all Sunweb Group brands (Dutch and Flemish markets).

Handling all incoming communications prior to holidays via mail, webcare (WhatsApp, social media, and chat)
Responding promptly and professionally to inquiries and ensuring customer satisfaction
Changing or cancelling existing bookings (implement discount codes in our booking system)

Reception Desk responsibilities :

Opening the office at 8 AM, including managing the entrance, lights, and other daily readiness tasks

Welcoming staff and visitors while maintaining a professional and organized entry area

Operating office phone lines, handling cold-calling situations with tact and efficiency

Overseeing facility-related needs, such as cleaning, pantry maintenance, and liaising with service providers like handymen

Ensuring compliance with policies regarding packages and mail (e.g., only work-related deliveries)

Organizing and maintaining the post area, including proposing improvements if needed

Being part of the emergency response team.

Why join our journey?

Monthly gross salary between €2700 and €3200,- based on full-time employment, excluding 8% holiday allowance.

Enjoy up to 20% off when booking with our brands for you, your family, and your friends.

We enjoy the journey, so enjoy 25 holidays plus 6 ATV days, based on full-time employment.

Enjoy healthy lunches and unique perks, such as trips to our destinations and hubs.

Access to LinkedIn Learning and a personalized Learning Action Plan to support your career growth.

Benefit from coaching sessions designed to support your well-being.

Receive travel allowances to ease your daily routine.

What skills will bring you to the top?

Proven experience in a similar senior receptionist or customer care role.

Exceptional communication and interpersonal skills, with a focus on professionalism and discretion.

Strong organizational and multitasking abilities, with an eye for detail.

Proactive, solution-oriented mindset, and the ability to enforce policies effectively.

Familiarity with office facilities management and experience working with multiple stakeholders.

BHV (emergency response) certification or willingness to obtain it promptly.

Fluency in Dutch and English , both written and spoken.

Able to work at our office in Rotterdam for a minimum of 20 - 32 hours a week.

Let us introduce Sunweb Group

Sunweb Group is one of Europe’s largest online travel agencies, sending over 1.3 million holidaymakers annually to unforgettable destinations. Operating in eight international markets, we cater to all travelers through our brands, Sunweb and ‘Eliza Was Here.’ With a team of 600+ colleagues and operational hubs in Rotterdam, Girona, Paris, Copenhagen, Stockholm, Antwerp, Chambéry, and Zurich, we deliver seamless, high-quality holiday experiences at competitive prices. Our Fast Forward culture fosters focus and trust, enabling us to shape the future of holidays while helping our customers press pause and create lasting memories.

Ready for departure?

If this sounds like the perfect role for you, we encourage you to apply for this exciting opportunity. Submit your application, including your CV and a short motivation letter or video via our jobs website.

If you have any questions, feel free to reach out to Yvonne, Talent Acquisition Specialist, via [email protected]. We are looking forward to hearing from you!

Deadline application process : 14-2-2025

Sunweb Group is an equal opportunity employer, which means we do not discriminate in any way. We celebrate diversity and are committed to creating an inclusive and safe environment for all employees.

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