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Reservations Agent
Motel One RotterdamRotterdam, NL30+ dagen geleden
FunctieomschrijvingBonus program : The better the guests rate their stay, the higher the bonus! Make an international career : Discover a variety of career opportunities in our hotels nationally and internationally, or join one of our numerous new openings. Staff discounts : Benefit from attractive staff rates in all of our hotels throughout Europe and the USA. Develop personally and professionally : With an extensive onboarding, annual trainings and coaching at our One University, you will hit the ground running. Celebrate together : Whether it's a summer party, holiday party or our annual international soccer tournament - we celebrate successes together with the team. Have completed an apprenticeship in the hotel trade and / or have professional experience in the hotel / catering / customer call centre industry or be looking for a change of career Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry Be open and communicative and have excellent manners, as well as a solid command of (written and spoken) English Be a team player and willing to provide assistance across departments – we achieve our results together
Reservations Agent
Vacatureomschrijving
As a friendly voice on the phone or amicable contact by email, you will provide our guests with excellent service, starting with the booking process. Your duties will also include the following :
- Reviewing and processing bookings, overbookings and options
- Maintaining Sihot, as well as our electronic bookings systems
- Generating and verifying invoices (debtors and creditors) in line with our pricing policy
- Handling deposits and monitoring timely incoming payments
- Assisting both the Sales and Front Office team at peak times
Benefits :
Functie-eisen
Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also :