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Customer Success Manager (Netherlands or UK)

Customer Success Manager (Netherlands or UK)

WAIRAmsterdam Area, Netherlands
4 dagen geleden
Functieomschrijving

Location : Remote / In-Office – Netherlands OR United Kingdom

Type : Full-Time

About WAIR

WAIR empowers fashion and lifestyle retailers to thrive in complexity. Our AI-driven platform transforms reactive inventory management into proactive, profit-maximizing decisions. At the heart of this are our retail AI agents that autonomously optimizes demand forecasting, inventory planning, and financial outcomes.

We are building a world where foresight is the norm — not the exception — and every inventory decision moves your business toward smarter growth, lower waste, and unmatched agility.

About the Role

We’re hiring a Customer Success Manager — a team member who will be instrumental in delivering on WAIR’s bold promise : turning complexity into clarity, and clarity into growth.

In this role, you won’t just support clients — you’ll lead them . You’ll guide fashion and lifestyle retailers into a future powered by AI, where data isn’t just analyzed, it acts.

What Makes You the Right Fit

You’ve walked the fashion / lifestyle retail floor — in Allocation, Merchandising, or Planning — and know firsthand the friction, the guesswork, the lag. But you’re done with legacy. You believe AI isn’t just the future — it’s the fix. You’re ready to coach leaders toward faster, sharper, and more sustainable inventory decisions.

You are :

  • Strategic : Able to connect people, data, and process into a clear narrative of value.
  • Visionary : You see beyond status quo and help others do the same.
  • Empathetic Leader : You navigate complexity with calm, earn trust through care, and know how to defuse tension with clarity and presence.
  • Data-Savvy : Comfortable in dashboards and spreadsheets, fluent in KPIs and insights.
  • Builder : Excited to create scalable systems, playbooks, and best practices from scratch.
  • Change Catalyst : You guide people through transformation not by pushing — but by inspiring belief.

Key Responsibilities

Enablement & Coaching

  • Lead strategic onboarding, ensuring customers activate value fast.
  • Train retail teams on AI-driven forecasting and inventory optimization.
  • Inspire behavioral change — help users unlearn outdated workflows and embrace new capabilities.

    • Trusted Partnership

  • Be the go-to contact and advocate for each account.
  • Deeply understand each client’s goals and pain points to deliver maximum impact.
  • Guide clients through change with strategic advice, not just support.

    • Insight-Driven Success

  • Analyze customer data to showcase value, spotlight risk, and uncover new opportunities.
  • Collaborate with internal analysts to translate model outputs into customer wins.
  • Drive measurable outcomes aligned with each client’s growth and profitability KPIs.

    • Product & Tech Collaboration

  • Understand how our agents integrate into customer systems and workflows.
  • Partner with product and engineering to resolve issues and enhance user experience.

    • Scalable Foundations

  • Build the operational backbone of Customer Success — from playbooks to feedback loops.
  • Share market learnings that influence our roadmap and future features.

    • Retention & Expansion

  • Own the post-sale journey, driving adoption, satisfaction, and renewal.
  • Identify and champion upsell opportunities that create mutual value.

    • What You Bring

    Experience

  • 3+ years in Customer Success or related roles in SaaS / AI.
  • Hands-on retail operations experience (Merchandising, Allocation, Planning).
  • Familiarity with retail systems, supply chain, or ERP integrations.

    • Skills & Mindset

  • Self-driven and accountable — you take initiative, own outcomes, and push forward without waiting for direction.
  • Exceptional communicator and relationship-builder.
  • Strong analytical thinking — able to turn data into decisions.
  • Curious, technical, and excited by AI-driven tools.
  • Entrepreneurial : you thrive in ambiguity and build where nothing exists.
  • Change leader : empathetic, but unafraid to challenge legacy thinking.
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    Customer Succes Manager • Amsterdam Area, Netherlands