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Front Office Agent
Motel One RotterdamRotterdam, NL1 dag geleden
FunctieomschrijvingBonus program : The better the guests rate their stay, the higher the bonus! Make an international career : Discover a variety of career opportunities in our hotels nationally and internationally, or join one of our numerous new openings. Staff discounts : Benefit from attractive staff rates in all of our hotels throughout Europe and the USA. Develop personally and professionally : With an extensive onboarding, annual trainings and coaching at our One University, you will hit the ground running. Celebrate together : Whether it's a summer party, holiday party or our annual international soccer tournament - we celebrate successes together with the team. Have completed an apprenticeship in the hotel trade and / or have professional experience in the hotel / catering industry or be looking for a change of career Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry Be open and communicative and have a solid command of English Be a team player and willing to provide assistance across departments – we achieve our results together
Front Office Agent
Job Description
The focus of this role is on the professional care of our hotel guests – from a warm welcome at check-in to a genuine farewell at departure. Your duties will also include the following :
- Looking after our guests, including check-in and check-out
- Reviewing and processing bookings, overbookings and options
- Invoicing, including managing payments, as well as cash transactions and cashing up
- Organisational and administrative tasks in both our front and back office (e.g. managing no-shows, answering emails)
- Gaining interdepartmental insights into new areas of activity by working in our multicultural teams
Benefits :
Qualifications
Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also :