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Senior Customer Care Representative (Dutch speaking)

FitForMeRotterdam, Zuid-Holland, Netherlands

2 dagen geleden

Functieomschrijving

Join our dynamic and fast-growing scale-up company, a global player in specialized multivitamins for people who have undergone gastric bypass surgery.

At FitForMe we are on a mission to improve their quality of life and well-being. As we grow as a company, we are looking for a talented and enthusiastic SeniorCustomer Service Representative to join our Dutch-speaking team.If you get energy and joy from providing customer service, are inspired by our mission, and fit well in a dynamic environment, we look forward to hearing from you!

What is exciting about this role : As a Senior Customer Service Employee at FitForMe you are an integral part of our Dutch-speaking customer service team.You ensure first-class service to our customers by answering customer questions, solving problems, and providing (product) advice.Your efforts will directly contribute to the growth of our company through satisfied customers.

Your day-to-day :

Providing excellent service to customers via telephone, email, and chat.
Providing product information and advice about our multivitamins.
Ensuring trust in our products and our brand.
Ensuring connection between our customers and FitForMe .
Language : You speak and write Dutch fluently, as you support our Dutch-speaking customers. Fluent English is also required as this is the company language. So if you are selected for a telephone interview, our recruiter will speak English with you.
Experience : You have at least 5years of customer service experience.
Expertise : An education or professional background in nutrition or dietetics is a must-have.
Multitasking : You can handle different tasks and systems well, ensuring that everything is carried out smoothly and efficiently.
Interpersonal skills : You can connect with customers and teammates. We are looking for someone who can build good relationships.
Results-oriented : You are someone who does everything he can to get things done and is motivated by achieving goals.
Affinity : A passion for health, nutrition and lifestyle is necessary.

FitFor Me perks & benefits :

Work-Life Balance : Option to work up to 50% remotely to accommodate individual preferences and needs.

Open Company Culture : A workplace where employees collaborate, support one another, and communicate openly.

Career Growth : Opportunities to learn, develop skills, and advance within an international scaling-up company.

Diversity and Inclusion : A commitment to fostering a diverse workforce and an inclusive culture where all perspectives are valued.

Health and Wellness : Benefits that prioritize physical and mental health, such as monthly massages and a wellness program. Freshly served, nutritious lunches to promote well-being and energize employees.

Global Presence : The chance to work with a company that operates on a global scale, offering diverse experiences and exposure to various markets.

Fun at work : Regular company-wide events, parties, and team-building activities that foster positive working relationships. Opportunities to relax and enjoy downtime with colleagues to boost morale and teamwork.

Hiring Process :

Note : Even if you have questions or uncertainties after reading the job opening, or if you think that you may not meet every requirement, we are always open for a coffee or tea to have an open and informative conversation. We value diversity and inclusion, and we encourage all qualified candidates to apply.

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