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Customer Service Manager | German

Customer Service Manager | German

Adams Multilingual RecruitmentAmsterdam, North Holland, Netherlands
7 dagen geleden
Functieomschrijving

Are you passionate about providing the best customer service, and do you believe that good customer service will bring in repeated business?

Our client is a global leader in the luxury fashion industry, and we are looking for a German-speaking Customer Service Manager.

Who We're Looking For :

We seek a talented leader with extensive experience managing large teams in a high-end customer service setting. The ideal candidate is proactive, organized, and excels in both English and German communication.

Key Responsibilities :

Operations Management :

  • Oversee daily operations of the Customer Service department, ensuring adherence to retail procedures and service excellence
  • Monitor performance metrics and implement strategies to achieve sales targets and service level agreements (SLAs)
  • Collaborate cross-functionally to enhance client experiences and implement service improvements

Advising, Selling & Clienteling :

  • Develop and execute Customer Service action plans to drive sales and enhance service quality
  • Handle escalated issues in coordination with the Online Retail and Client Development teams
  • Analyze client interactions to optimize training and coaching strategies

    • Team Development (60-70% of your task) :

  • Conduct regular team meetings and performance reviews to support career development and retention
  • Collaborate with HR on recruitment needs and manage the onboarding of new team members
  • Foster a positive work environment that recognizes and celebrates team achievements

    • What you bring :

  • A few years of experience in managing a team of 8+ people
  • Near-native fluency in German and English
  • Able to commute to the Amsterdam office 4 days a week
  • Enjoy providing excellent customer service and increasing the Sales revenue
  • Retail / fashion industry is plus, but we are open to all industries as long as if you have relevant work experience

    • What's in it for you?

  • Competitive salary with an excellent commission scheme
  • Dynamic and international working environment
  • Working environment where internal career growth is facilitated - 40% of their jobs are filled internally!

    • Interested? Feel free to apply or contact me for more information at izumi@adamsrecruitment.com

    The disclaimer : We never request payment from candidates, and we always contact you through our official business accounts and platforms. If someone asks you for money, it’s probably a scam. Please always make sure that the job you’re applying for is listed on our website.

    Please take into consideration that we can only consider applicants who are currently living in the Netherlands.

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    Customer Service Manager • Amsterdam, North Holland, Netherlands