Senior Product Manager

At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution.

We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech.

At our core, we believe work is about more than just numbers it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1500 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued.

Introduction

Optimizely is seeking a highly skilled Senior Product Manager to join our Platform team. As a Senior Product Manager, you will be an individual contributor who owns one or more significant product areas and excels at SaaS product management.

In this role, you will be responsible for driving the product strategy, roadmap, and execution for specific area(s) within Platform, working closely with cross-functional teams to ensure successful product delivery. Platform includes Common Admin / User Management, Common Identity (OptiID), Provisioning, Optimizely Data Platform (ODP), Optimizely Connect Platform for integrations (OCP), Reporting, Content Recommendations, Product Recommendations, and Data Science. This role will focus on the Data Science area specifically. You will develop a thorough understanding of the features and technology within your assigned product domain(s) and will be recognized across the company as an expert in those areas.

You will also be responsible for identifying market opportunities, defining product requirements, and collaborating with engineering, UX, and GTM teams to deliver high-quality products that meet customer needs in an agile / scrum environment. The ideal candidate will have a proven track record of delivering successful products, excellent communication skills, attention to detail, and the ability to work in a fast-paced, dynamic environment. We are seeking someone who is humble, collaborative, and highly team oriented.

Job Responsibilities

• Be the Voice of the Customer by gathering direct feedback from users and stakeholders and leveraging multiple tools to collate and prioritize requests to improve our products
• Regularly communicate priorities and manage stakeholder expectations
• Establish prioritization principles that inform consistent, data-driven decision making
• Technical aptitude including some basic understanding of Machine Learning and Data Science
• Conduct discovery and research where appropriate
• Stay abreast of industry trends, events, and channels to anticipate customer needs
• Draft Product Requirements Documents (PRDs) in thorough detail and with early inputs from Engineering and UX to ensure an optimal customer experience, continuously working closely with these partners from concept through execution
• Motivate and lead the scrum team to deliver against commits and deadlines, providing required context, clearly communicating the value prop, setting timelines, and reporting to leadership
• Set a predictable cadence for product delivery and high bar for product quality
• Evangelize the company and department strategy and regularly communicate it to your scrum and partner teams internally, focusing on customer benefits, ease and delight
• Connect company objectives to the team’s work by defining measures to track impact (quantifiable key results / OKRs)
• Drive execution as well as adoption, learning and pivoting where necessary based on user feedback and data including implementation and monitoring of dashboards that track the right metrics for meaningful insights
• Develop meaningful relationships with key individuals internally and externally to achieve business objectives
• Actively participate in and take lead of initiatives to improve how we operate as a product organization
• Handle conflict and difficult conversations directly and with professionalism
• Take ownership of issues and use good judgement on when to escalate vs. inform leaders and stakeholders
• Be a visible internal and external spokesperson for the product including presentations, demos, customer calls, and speaking engagements
• Nurture a culture of inclusion and empathy
• Actively seek out and lead challenging projects
• Give and receive candid feedback
• Mentor more junior team members and share knowledge and best practices across the team

Knowledge and Experience

Competencies

Driving Projects to CompletionDriving Continuous ImprovementEvaluating and Implementing IdeasDeveloping PlansPrioritizing and Organizing Work

Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

LI-SA1