Customer Success Analyst

We are currently looking for a Customer Success Analyst (m / f / x) in Amsterdam . Our client is specialized in financial services and offering their clients a full service platform, to assist them efficiently.

Responsibilities

• Set up the system for new customers actively
• Identify opportunities for clients to optimize system functionality
• Prepare training documentation and guides within the system
• Analyze and respond to software-related queries from existing clients, executing straightforward requests
• Proactively collaborate internally with operations and development teams to resolve issues and process complex requests
• Cultivate sustainable customer relationships and trust through transparent and interactive communication

Profile

Offer