Technical Support & Aftersales Representative (electrical field)

Technical Support & Aftersales Representative (electrical field)

Eindhoven, reference 2024-01016

Job description

Are you a real technical problem solver and do you have a hands-on mentality? Then read along : For this role we are looking for a Quality Aftersales Representative who will be working on the technical claims. You will be responsible for :

• Working closely with the quality and sales team to solve customer problems in an effective way and improve the product quality
• Being the first point of contact for Customer Claims
• Improving and managing the Technical Claim Process in Europe
• Collaborating with product management to work on technical issues and new product development
• Being responsible for operational management and the maintenance for spare parts
• Investigating the technical claims and assess them. Note this can include customer onsite visits
• Reporting and documenting technical complaints
• Monitoring of the failure rates for products in the market and act upon that
• Providing financial overviews to management

Requirements

What do we expect from you?

Working conditions

A full time job in a international company where you can make the according to experience, and a fun and great office in Eindhoven.

Salary from : €3000,- Salary to : €3800,-

Work location

Eindhoven

Company description

Our client is a leading lighting manufacturer, operating worldwide.