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Customer Operations Specialist | English
UndutchablesDen Haag5 dagen geleden
Salaris
€ 3.300,00–€ 4.000,00 maandelijks
FunctieomschrijvingStrong communication and written skills (C1 level) in both English & another European language 2-3 years experience in an O2C (order-to-cash) role, in a B2B setting Strong attention to detail and result driven Strong relationship building skills and service minded Order & backlog management experience Good organizational and planning skills Strong team player Experience in SAP as well as Excel is mandatory
As the Customer Operations Specialist, you will supervise key & independent accounts within an assigned customer portfolio, forging strong connections with the internal teams and stakeholders to As the Customer Operations Specialist, you will supervise key & independent accounts within an assigned customer portfolio, forging strong connections with the internal teams and stakeholders to ensure seamless business operations. You will also collaborate closely with the sales & marketing team to execute upcoming strategies effectively.
Along side this you will :
- Foster a culture of collective responsibility and prioritize customer satisfaction.
- Mediate and resolve issues, escalating when necessary.
- Lead customer setup processes in collaboration with Master Data Management and Warehouse Operations.
- Oversee order & backlog management, including outbound orders, pro forma invoices, and returns.
- Monitor order management to optimize supply fill rates and meet quarterly targets.
- Address blocks on order placement promptly, escalating as needed.
- Provide support and training on B2B Portal usage.
- Manage Consignment Customers throughout the process.
- Monitor central mailboxes and ensure timely responses.
- Maintain updated documentation for the customer portfolio.
Requirements :