Vacatures in Bakkeveen

Job Description

On Site Service Engineers (OSS Engineers) are primarily focus on infrastructure IT equipment and end-user computer customer experience to ensure all interactions result in a positive support-based service.He / she will deliver a service that exceeds customer expectations, listen, and understand issues, communicate with customers, colleagues and management using positive, clear, and concise communication paths.He / she will deliver an excellent local customer experience through strong technical skills and understanding of the client site, environment, technology, and culture.Job is primary physically based on customer site, being client site specific.OSS Engineers also ensure all commitments with the client are fulfilled with regular updates and appointments when appropriate.

Job requirements

As the main interface to the customer, this position in the organisation includes :

• Performs timely resolution of workstations, mobile, hardware and software problems within SLAs (Service level Agreement) through effective use of experience, knowledge, and technical resources through a ticketing system. Deep knowledge of “ServiceNow” would be a real advantage.
• Ownership, leadership, communication, and liaison with key contacts in other resolver groups to ensure right action is taken to resolve any issues / tasks he / she will be responsible for.
• Follow-up all processes for use of IT systems, document all actions and activities performed on IT equipment.
• Autonomous, self-motivated, and able to act with limited support and supervision (On-Call services)
• Conforms to international key IT processes such as support, change and asset management (ITIL®)
• Working on customer site, be flexible for travelling to other sites on demand.

The key responsibility is to provide customer facing end-user support within a team that includes :

Qualification

The following qualification is hardly recommended for appliance :

Certification would be a real added advantage on this role.