Customer Service Engineer

Functieomschrijving

What you'll be doing :

As a Customer Service Engineer, you'll be responsible for maintaining complex medical equipment in laboratories, including those in general practitioner practices and hospitals. Your role involves ensuring that our clients receive the best possible service by promptly addressing any issues that arise. Together with your team, you'll handle troubleshooting services, identifying the root cause of problems, resolving malfunctions, and restoring equipment functionality as quickly as possible, either remotely or on-site. Your keen attention to detail and ability to draw insights from available data will enable you to provide valuable guidance to our clients on equipment usage and maintenance. Following the completion of tasks, you'll compile detailed reports and documentation of the work performed. Effective communication with clients is paramount, and you'll collaborate closely with your team while adhering to strict safety standards to uphold the highest quality of care for patients.

Functie-eisen

What we're looking for :

• A degree in engineering or a related field
• Proven experience in servicing and maintaining medical equipment, preferably in laboratory settings
• Strong analytical and problem-solving skills
• Excellent communication skills, both verbal and written
• Ability to work well in a team and independently
• Commitment to upholding safety standards and delivering exceptional customer service
• Good command of the Dutch and English language in word and writing.
• In possession of a driving license B

Arbeidsvoorwaarden

The right candidate will be provided a challenging and varied position in a professional, high-tech environment. An appropriate salary based on your experience and education. Future prospects and excellent benefits are evident. After a period of secondment and functioning properly, you can be contracted by our client. Good secondary conditions such as a minimum of 25 holidays and 8,33% holiday allowance. Courses to develop yourself professionally and personally via Trinamics Academy. Discount on your healthcare and referral bonusses and fun activities. Certain pre-employment screening checks may be part of this vacancy procedure.