Head of UX

Job Description

Are you the one to lead and inspire the future of user experience at TOPdesk? We’re looking for a visionary and strategic head of UX to shape and execute a high-level UX vision that aligns with our broader organizational goals and product strategy. Join us in driving UX maturity, inspiring a talented team, and delivering outstanding solutions that make a real impact.

What are you going to do as head of UX?

Develop a clear and actionable UX vision that complements TOPdesk’s overall product strategy! At TOPdesk, innovation and customer-centricity are at the heart of everything we do. You’ll cultivate and consistently communicate the UX vision across the organization, providing strategic direction that empowers decision-making within the UX community.

As our brand new head of UX, you’re accountable for demonstrating the achievement of agreed-upon outcomes and product value. You’ll monitor and ensure the quality and consistency of UX across the entire product portfolio, and actively involve UX professionals in co-creating the product strategy. Additionally, you will map UX-related concerns to the product strategy and maintain alignment with the roadmap, while addressing technical challenges that affect the user experience across product.

In terms of leadership we expect you to :

Champion and implement organizational changes that enhance UX and empower customer centricity.

Optimize UX resource allocation, i.e., having the right, relevant and applicable skills and capacities available for the product teams to optimize for reaching UX objectives.

Provide technical and disciplinary leadership to UX professionals.

Foster professional growth and guidance for UX team members.

Ensure UX maturity is set to the appropriate level within the company.

Actively support initiatives by providing organizational clarity and presence.

Communicate clear expectations and relevant company goals.

Where will you end up?

At our TOPdesk headquarters in Delft, or in one of our offices in Kaiserslautern (Germany) or Budapest (Hungary). TOPdesk is an internationally growing software and consultancy company and the creator of the best service management tool in the Netherlands. With over 900 colleagues in 8 countries, we work together every day to make our customers’ services better, smarter and more fun.

You’ll be part of the Product & Technology domain at TOPdesk, working closely with the chief product & technology officer (CPTO) and other senior leaders including the VP product engineering, VP platform engineering, and VP product. You’ll lead a growing UX organization and directly manage three UX managers, playing a key role in shaping the future of our products and the experiences they deliver.

Qualifications

Are you our new Head of UX?

We’re looking for someone who brings the following :

10+ years of experience in UX, with at least 5 years in leadership roles.

Proven track record in UX leadership within B2B product development.

Strong strategic thinking and ability to align UX with business goals.

Experience in setting and executing a high-level UX vision.

Excellent leadership and mentoring skills.

Ability to drive organizational change and elevate UX maturity.

Strong communication skills and the ability to convey vision and goals clearly.

Experience managing UX quality across multiple product lines.

Up-to-date knowledge of UX design trends and interaction patterns.

A collaborative mindset and a passion for involving UX professionals in strategic decisions.

Additional Information

The job interview process. This is how we do it!

You apply

You send your CV and cover letter. Within the week, you'll hear if we're going to meet.

Who am I speaking to?

During a phone screening interview, we’ll check if our expectations are aligned. If so, we’ll get together for the first interview.

First interview : culture

You'll get to know TOPdesk, and we’ll get to know you! If you have the true TOPdesk spirit, we’ll meet again for a second interview.

Second interview : expertise and responsibilities

Time to find out if your experience and skills make you the right person for the job.

Third interview : UX perspective

You get to meet two of our UX managers to talk about the challenges and goals you’ll face.

Fourth interview : management perspective

We’d like to find out how you collaborate on a management level.

Contract discussion

Everyone excited? Check! Time to draw up a contract and choose your start date.

Welcome to TOPdesk!

Once you’ve signed the contract, we’ll arrange everything for your first day. Let the adventure begin!

Got excited?

The button below will take you to the application form, so what are you waiting for? We look forward to receiving your CV and cover letter.

In need of some inspiration for your cover letter? We’re eager to hear about your ability to strategically align UX with business goals and your leadership experience. Please share some example cases with us. Next to that, we want to know why you want to work in this role at TOPdesk.