Field Service Technician

SF46563

ELIGIBLE APPLICANTS :

• O) Eligible visa : Permanent residence, Spouse, Partner
• X) NOT eligible : Student visa, Requiring visa sponsorship, Working holiday, Graduate, Freelance

WORK TYPE : Hybrid work available

VISA SUPPORT : No

BENEFITS : Company Car

TYPE : full-time

WORKING HOURS : 9 : 00-17 : 30 from Monday to Friday

SALARY : €3,300-€5,000 gross / month (depending on experience)

START : ASAP

LOCATION : Lelystad, Netherlands

Field Service Technician Main Responsibilities :

• Provide technical / troubleshooting Product support and guidance to the customer and / or customer's Product Support staff
• Solve technical issues on the range of their products via own technical knowledge and supervisor’s help
• Respond to phone and e-mail requests for technical information and / or technical assistance from our customers
• Investigate the root cause of failure and assist with troubleshooting for technical resolutions
• Provide regular communications to keep the customer (and / or customer’s Product Support staff) up to date on the latest product support issues
• Participate in customer calls, work site visits to countries, and regional tours for the purpose of clarifying product issues and customer concerns
• Support warranty claims and field marketing campaigns
• Provide service training to the customers
• Commissioning new machines
• Inspections on new and older machines
• Advice customers for maintenance and parts replacement
• Create technical documentation to diagnose known issues to share knowledge across product support teams

Field Service Technician Ideal Candidate :

• Experience in Automotive / Agricultural / Construction Equipment product support or graduates with relevant technical knowledge would be advantageous
• Hydraulic Technical Knowledge, Electric, Diesel Engine knowledge is preferred
• A team players’ and hands-on mentality.
• French speaking would be advantageous
• Ability to work towards root cause analysis on technical issues and solving conflict, frequent travel is required
• Effectively communicate with customers, dealers, various internal departments, and colleagues at all levels