Director Integrated Quality and Performance Improvement – Thales – Hengelo – Vacatureleeuw – Hengelo

Overview

Location : Hengelo, Netherlands

About us

With over 80.000 talents working in 68 countries, we are one of the biggest high-tech employers in the field of safety and security. In the Netherlands, where about 3000 employees are based, we are located in four locations : Huizen, Delft, Eindhoven and Hengelo (HQ). Together with an extensive ecosystem of knowledge partners, customers and suppliers, we work on radars for naval vessels, cyber security solutions, transportation systems, communication equipment for land forces, cryogenic cooling solutions and research development for radar tech (in collaboration with TU Delft).

The landscape of Thales as a major supplier in Defense is changing rapidly in a world with increasing instability and threats. Coming from a recent history with a more prototype and small series production approach, the vast amount of customer demands and deliveries now requires a reliable delivery rate and a transition to series production for Thales and its strategic partners and suppliers. This major ramp-up of activities started in Engineering, with a significant increase in personnel and activities, and is now continuing with Procurement and Industry, impacting all people in the organization.

The team

The Integrated Quality and Performance Improvement team is part of the Operations organization within Thales Nederland, and is responsible for the following areas :

• Quality Assurance (approximately 30 FTE) : ensuring quality and compliance in our TNL Projects and Captures. The Quality Assurance teams are organized in the TNL locations Hengelo, Huizen and Eindhoven. Quality Managers provide independent quality advices / alerts and manage root cause analysis and business process improvement in case of deviations
• Quality and Customer Satisfaction staff (approximately 5 FTE) : managing customer satisfaction surveys, handling of customer complaints, managing reference system management, organizing and facilitating external quality audits and internal peer reviews, manage Key Performance Indicators and Quality Practices / Tooling
• Performance Improvement (approximately 10 FTE) : Manage yearly business improvement agenda (Thales Towards 2030). Manage continuous improvement, Product Lifecycle Management, ERP / PLM, LEAN and Quality Assurance. Ensure alignment between improvement initiatives and IT support by providing business analyst services and Business Application governance
• Configuration Management and Configuration control (approximately 35 FTE) for our projects and programs
• Data Governance and Data Management (approximately 10 FTE)

About the job

The Director Integrated Quality and Performance Improvement for Thales Netherlands is responsible for deploying the Thales Netherlands Integrated Quality and Performance Improvement strategy, which includes :

The Director Quality and Customer Satisfaction

About you

Thales offers

Diversity Statement

We actively support a working pattern that suits your lifestyle and helps you reach your ambitions. That means that equal opportunities, inclusion and an informal culture are integral to our success. It also means that your well-being and happiness matter to us! That’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, remote working, or the ability to flex your start and finish times.

Security Requirements

In line with Thales’ Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in The Netherlands and employment and / or education history. Some vacancies may require a security clearance which can require further evidence to be provided. For further details of the evidence required to apply for security clearance please refer to the General Intelligence and Security Service.

#J-18808-Ljbffr