Support Engineer

Our Clients is a world-leading cloud customer service provider. Due to their continued expansion they are looking for a passionate Support Engineer to join their team in Den Haag, Netherlands.

As an engineer who is looking for a new challenge and has a passion for problem solving, you will deliver exceptional technical solutions to our customers from first call to resolution.

If you are looking for a role where you can make a difference in the tech space, this is the role for you!

Key Responsibilities

• Take ownership of all customer incidents, service requests and queries from start to resolution.
• Prioritising, categorising and resolving faults promptly.
• Where appropriate, escalate faults to other technical teams and ensure timely resolution.
• Maintaining a commitment to keeping customers informed to build and maintain relationships of trust with customers.
• Providing excellent customer service at all times to exceed customer expectations.
• The Support Engineering role encompasses many other aspects alongside technical problem solving, including; end customer consultancy and success, delivering software upgrades from product release packages, quality management and internal tooling development.

Experience Required

• Bachelors degree/equivalent in STEM, Computer Science related subject or applied services.
• Fluent Dutch and German speaker.
• Good experience of delivering customer service.
• Highly technologically adept.
• Personal commitment to delivering high standards of customer satisfaction.
• Demonstrate proof of eligibility to work in the Netherlands.