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Support Engineer
Support EngineerJAM IT Consultancy Ltd • Den Haag, Zuid-Holland, Netherlands
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Support Engineer

Support Engineer

JAM IT Consultancy Ltd • Den Haag, Zuid-Holland, Netherlands
30+ dagen geleden
Functieomschrijving

Our Clients is a world-leading cloud customer service provider. Due to their continued expansion they are looking for a passionate Support Engineer to join their team in Den Haag, Netherlands.

As an engineer who is looking for a new challenge and has a passion for problem solving, you will deliver exceptional technical solutions to our customers from first call to resolution.

If you are looking for a role where you can make a difference in the tech space, this is the role for you!

Key Responsibilities

  • Take ownership of all customer incidents, service requests and queries from start to resolution.
  • Prioritising, categorising and resolving faults promptly.
  • Where appropriate, escalate faults to other technical teams and ensure timely resolution.
  • Maintaining a commitment to keeping customers informed to build and maintain relationships of trust with customers.
  • Providing excellent customer service at all times to exceed customer expectations.
  • The Support Engineering role encompasses many other aspects alongside technical problem solving, including; end customer consultancy and success, delivering software upgrades from product release packages, quality management and internal tooling development.

Experience Required

  • Bachelors degree/equivalent in STEM, Computer Science related subject or applied services.
  • Fluent Dutch and German speaker.
  • Good experience of delivering customer service.
  • Highly technologically adept.
  • Personal commitment to delivering high standards of customer satisfaction.
  • Demonstrate proof of eligibility to work in the Netherlands.
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Support Engineer • Den Haag, Zuid-Holland, Netherlands

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