eCommerce Business Innovation Manager

Position Summary

The eCommerce Business Innovation Manager focuses on innovating the Samsung e-commerce value proposition. You own the innovation roadmap and create distinctive and innovative reasons-to-buy for our E-store for both our consumer as our business customers.

Role and Responsibilities

Role

Reports to the eCommerce Business Innovation Lead and working frequently with the Benelux E-store Director and other members of the E-store management team.

The key stakeholders involve : E-store Management Team (Category Leads, Channel Lead and Operation Lead), Digital Strategy & Marketing Leads, E-store Business Controller, Corporate Marketing team, Data & Insights team, all Samsung Benelux Heads of Division and Business Directors and other relevant stakeholders at the European Office (UK) and HQ (Korea).

Tasks and responsibilities

• Design, implement and drive opportunities to grow the eCommerce business : these opportunities include (but are not limited to) cross-divisional collaborations for new eCommerce value propositions and new business models and markets.
• Develop innovative e-commerce propositions with a customer centric and an end-to-end approach.
• Perform market researches for proposition development and ensure solid business cases are available for decision making.
• Manage existing propositions including contracts with the external suppliers, watch over the technical platform development, and closely monitor proposition performance and take necessary actions to improve them.
• Lead and follow-up on all projects diligently, solve any roadblocks and report on the progress regularly.
• Deeply understand the Samsung Benelux organization, its many stakeholders, its business status and strategy through personal contact and understanding of business and marketing data.
• Work closely with the Business Innovation Lead and the E-store management team to understand business direction and priorities.

Translate these into deliverables and projects, and drive the progress continuously

• Develop adequate reporting, together with the Data & Insights team and the Business Controller, on key aspects of all E-commerce proposition performance.
• Provide detailed support for top management performance reporting. Developing business review presentations for Local / EU / Global management meetings and reports.

Skills and Qualifications

Your skills and qualifications

Our ideal eCommerce Business Innovation Manager meets the following criteria :

• You are fluent in English and Dutch
• University education or similar level of thinking with at least 6 years of relevant working experience
• You have experience with developing strategies and preferably in eCommerce. You own the full process : from getting senior management buy-in to flawless implementation and execution.
• You have a strong track record in project management and implemented multiple eCommerce innovations / propositions at the same time while managing change in a fast paced organization
• You take the lead and are pro-active and result driven, both on short term and long term. You can deal with multiple initiatives simultaneously and you take each challenge with pragmatism and flexibility.
• You possess excellent interpersonal skills and navigate smoothly throughout different levels in the organization. You can motivate people without authority.
• You excel at stakeholder management and can work with colleagues from different business units, at different levels and within an international organization.
• You are fact based and strongly analytical and possess solid commercial skills.

Preferred Profile

Our ideal eCommerce Business Innovation Manager recognize themselves in the following profile :

• You are innovative (we move fast and take big risks).
• You are passionate (we reveal in what we do).
• You are collaborative (we recognize that we are all in this together).
• You are strategic (think strategically and work operationally)
• You are resilient (be personally involved but don’t take things personally)
• You strive for excellence (premium brand with premium work and output)
• You’re able to deal with ambiguity (with not all information available, still able to move ahead)-

What’s in it for you?

• Joining an international company with a Netherlands family culture #OneSamsung
• Several development programs and initiatives to upskill your career (Samsung University, young talent & leadership programs, digital & data academy, coaching, job skills trainings, ) #DoWhatYouCan’t
• Internal mobility opportunities to advance your career (you are in a sales role, and have an interest in marketing? We support you to establish that transfer successfully)
• Health & Wellbeing program (we have our own fitness on site in The Netherlands + Belgium and organize online and offline health initiatives because we care about your wellbeing).
• Competitive compensation & benefits package to reward you for your work in supporting our company to grow.

About us

Our story begins in 1969, when Samsung saw the light of day with the ambition to help people achieve the impossible. After more than 50 years, we are still innovating and creating boundless technology that helps people make the impossible possible.

We remain driven by our purpose, which is why we put people and what they care about at the center of everything we create.

We do this by staying true to our global values.

• Human experiences (We put people first, at the center of everything we do).
• Progressive Innovation (We are constantly finding new ways to improve the way people live by creating inventive products and services).
• Rebellious Optimism (We challenge ourselves and the status quo to change the world).
• Integrity & transparency (We always strive to do the right thing by being open and honest with our customers and partner ecosystem).
• Social improvement (We believe that technology should benefit everyone. It should be accessible, sustainable and used for good).

Are you the eCommerce Business Innovation Manager we are looking for? If so, apply immediately and start your application process by clicking the apply button below.

Let’s kick-start your career!