Deskside Support Engineer - Dutch speaking

Overview

Deskside Support Engineer (End user Support engineer) – Fluent in Dutch

Cognizant offers a fast-growing, international, innovative environment with opportunities for entrepreneurial people who want to make a difference. You will collaborate with colleagues worldwide to create solutions for leading companies, helping them become more flexible, innovative, and successful. This role is based in Haarlem and is part of the Infrastructure Services Team.

About Cognizant Infrastructure Services : Today’s customers demand seamless, personalized experiences. Our infrastructure services focus on transformation through technology, automation, and a software-defined data center (SDDC), delivered via a business-aligned Catalog model.

More information? Please visit Cognizant’s Infrastructure Services page.

Role & Responsibilities

• Conduct daily ticket / queue management.
• Provide end-user support and act as the first point of contact for error reporting and ticket management.
• Install and configure hardware and software components to ensure usability by end users.
• Troubleshoot hardware and software issues for Windows workstations and mobility support / management.
• Show practitioner-level knowledge in Office 365 applications.
• Be aware of command languages for remotely installing and managing applications.
• Repair or replace damaged hardware such as laptops, desktops, and iPads.
• Upgrade the entire system to enable compatible software across all computers per client standards.
• Install and upgrade anti-virus software to meet client security standards.
• Establish rapport with departments and colleagues.
• Manage inventory and create forecasts for upcoming months; order hardware based on requirements.
• Handle shipping, receiving, and vendor equipment deliveries at the deskside location.
• Maintain technical documentation and create knowledge base articles as needed.

What do you bring?

What we offer

Diversity And Inclusion

At Cognizant, diversity and inclusion are central to our ability to execute successfully. We strive to create an environment where all associates feel welcome, accepted, and able to thrive. We actively promote diversity and inclusion throughout the organization and support initiatives such as Women Empowered, Embrace LGBTQ+, and Race Equality Network. For more information, see Cognizant’s Diversity and Inclusion resources.

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