Community Account Manager ING Netherlands, ODCR

We are looking for a passionate connector who can build strong relationships with diverse communities and turn those connections into actionable insights. These insights will help ING improve our processes and propositions ensuring we stay relevant and responsive to the needs of society.

Purpose of the role

within ING Netherlands in the ODCR (Operational Design Control & Resilience) department the Community Ambassadors account manager contributes to strengthening the social impact by setting up expanding and coordinating an external network of community ambassadors. These ambassadors are connected to stakeholders with whom ING regularly discusses social issues such as discrimination.

Through this network relevant ING departments respond to external signals and perspectives allowing internal processes and practices to be proactively adapted to prevent societal issues such as discrimination. This role also includes preparing and participating in meetings between INGs Executive Board and external stakeholders to ensure alignment between strategy societal signals and internal follow-up.

This role is successful when there is a robust and diverse network of community ambassadors and actively involved. These ambassadors maintain regular contact with ING and its various departments effectively bringing the experiences and perspectives of their constituents into the organisation. The programme is recognised and valued within ING as a meaningful platform for mutual learning and reflection. At the same time it is also appreciated by the stakeholders and societal groups represented by the ambassadors as it allows them to share their context concerns and insights with ING in a meaningful way. This contributes to shared understanding helps ING to operate within a clearly defined social context ensures compliance with laws and regulations and prevents unnecessary internal overregulation.

Key responsibilities

• Coordinate and expand an external network of community ambassadors connected to societal stakeholders.
• Support and empower ambassadors in their role as change agents towards ING.
• Maintain relationships with organisations such as the Dutch Banking Association (NVB) trade associations social coalitions and knowledge institutions focused on anti-discrimination and inclusion.
• Representing ING in external working groups consultation structures and partnerships aimed at social impact.
• Prepare meetings between the ING Executive Board and external stakeholders and participate as a substantive and connecting representative.
• Identify social trends and external signals and translate these into policy advice or interventions within ING.
• Contribute to improving internal processes and working methods based on input from the external network.
• Document the progress impact and lessons learned from community initiatives and external collaborations.

Powers

Education & Experience

Organisational Embedding

This role is part of ODCR Operational Design Control & Resilience a department focused on strengthening organizational culture and social responsibility. The position reports to a team lead within ODCR and works closely with internal stakeholders and external partners.

About us

With 60000 employees and operations in approximately 40 countries there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of whats possible and at the same time ensure you work with integrity and hold the customers interests at heart Do you want to be surrounded by progressive inspiring diverse and supportive colleagues Then there is no better place to invest your talents than at ING. Join us and apply today!

Required Experience :

Manager

Key Skills

English,User Interface,Communication,Content Writing,Online,Twitter,Internet,Facebook,Youtube,Instagram,Management skills,Digital speech,Speaking skills,Analytics,Writing Skills

Employment Type : Full-Time

Experience : years

Vacancy : 1