Senior Engineer, Technical Support

Description

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Senior Engineer, Technical Support -

Pentair Food & Beverage is a Global Technology Leader in the Food & Beverage and Industrial Gas market. Within our F&B business unit, the product category ‘Sustainable Gas Solutions’ is committed to minimizing climate change with leading renewable energy and carbon capture solutions.

Whether CO2 Recovery and Extraction for carbon utilization and storage or Biogas Upgrading into Biomethane and CO2, our technologies help our customers to lower their carbon footprint and become part of the circular economy.

Currently we sell and service our products in more than 150 countries around the world, with major sites in Venlo/NL, Fredericia/DK, Daytona Beach FL/USA and Ningbo/China. Our clients in agriculture, food & beverage, waste-to-energy and industrial gases benefit from our strong brands Haffmans and Union.

We currently have a great opportunity for Senior Engineer, Technical Support , to join our AMSS team.

The main base is Denmark and due to our current Service focus in CO2 Recovery and Generation Systems within the Beverage and Industrial Gas Segments, we are hiring at one of our European CO2 Recovery Product Center in Denmark. You will be providing expert technical support our customer base worldwide and can be home office based in the Denmark with some time required in our Fredericia Office.

The role:

As a Senior Engineer with Pentair, you will be a technical leader and key expert in providing Technical Support both internally with various disciplines and externally with customers, suppliers and sales offices to handle the support requests and to maintain and maximize our customer satisfaction and guarantee continuity and consistency within the Technical Support department. The Senior Engineer will partner with the service line leadership team to drive technical support strategy, define and deliver a portfolio of value-added services, and mentor team members while supporting the AMSS business, external customers, and strategic partners. In this role you will report to the service line manager.

You will:

• Provide technical support to customers (internal as well external)
• Champion problem analysis, investigations and provide expert advice in advanced problematic areas.
• Optimize product quality and provide support/prepare Service visits to customers.
• Maintain the Pentair – Haffmans, Union and Wittemann information database.
• Setting up, managing, and providing internal and external technical training courses
• Participate active in Project teams.
• Assists production at X-Checks to test new installations in-house or on site.
• Participate in the technical support service to provide 24-7 service support to our customers.
• Perform occasional external maintenance, calibrations, repairs, complex troubleshooting and short commissioning of all equipment, PLC, and standalone control systems.
• Performing Remote and Onsite Plant Audits of CO2 systems, Technical Support and Consultation.
• Performing Remote Process Monitoring analysis and formulating monthly reports and recommendations.
• Establish, maintain, and grow strategic technological relationships with the Pentair businesses and external community in areas of need for the AMSS organization.
• Contribute to an open environment and cross sharing of process technology. Collaborate across disciplines and actively contribute to the SGS and wider AMSS technical community.
• Provide technical guidance and development through effective coaching/mentoring.
• Champion the team’s ideas with key stakeholders within Pentair and externally to sub-suppliers and partners.
• Drive continuous improvement through standard work, KPIs, and process improvements.
• Participate in RCCM and NCR Procedures.
• Compile and delivery excellent technical reports for internal and external use
• Collaborate with the “Small Jobs team”
• Willing to travel for short periods of time (25%)
• Any other reasonable duties as directed by management if necessary.

Key Qualifications:

• MBO+ or HBO education in Mechanical Engineering, Electrical Engineering AOT or Process Technology.
• At least 10-15 years of work experience as a Service, Technical Support or Commissioning/Startup Engineer or in a similar role.
• Language skills, English (good speaking and writing skills), Danish is a pre (good speaking and writing skills), German (good speaking and writing skills) and French (good speaking skills). Other languages like Portuguese is a pro.
• Advanced technical knowledge of cooling technology, thermal processes, and PLC systems (Siemens).
• Flexible attitude, results-orientated, team player
• Knowledge of CRM systems

In return of your commitment, we offer you…

• Become a part of our mission for sustainability: Clean energy for generations to come.
• A global team of diverse colleagues who share passion for renewable energy.
• Trust and empowerment to make your own ideas reality.
• Personal and professional development to grow internally within our organization.
• Flexible working hours
• Employer funded pension
• Attractive remuneration package (fixed/variable)

Your application:

We are looking for an excellent team player, a problem solver who sees challenges, and acts on those, Do you have what it takes?

Interested candidates, who meet the requirements above, are encouraged to apply today!

For more information, look at:

Products CO2 recovery and Biogas upgrading

About Pentair:

At Pentair, you will work along-side passionate problem-solvers who are committed to the future and are focused on creating a healthier world for all. Throughout our 120 global locations, our values guide us as we create innovative solutions for the world’s water challenges. We bring water to life!

Pentair is an Equal Opportunity Employer

Diversity and Inclusion:

With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day. Race, gender, ethnicity, country of origin, age, personal style, sexual orientation, physical ability, religion, life experiences and many more factors contribute to this diversity.

We take ongoing action to improve the diversity of our workforce by:

• Ensuring leadership involvement and ownership
• Attracting and retaining diverse talent at all levels
• Fostering a globally aware, inclusive culture
• Ensuring our practices are fair and non-discriminatory