Are you a Dutch-speaking customer service professional with a passion for delivering exceptional support?
Were looking for a motivated Customer Service Representative to join our Barcelona team, where youll handle inquiries, assist customers, and contribute to a positive customer experience. This role is perfect for a detail-oriented individual who thrives in a team-focused environment!
Key Responsibilities:
Address customer inquiries via phone, email, and chat, providing timely and effective solutions
Accurately document call details in our management system, ensuring adherence to SLAs
Stay informed on products and services, with a focus on those suited to customer-specific needs
Escalate service issues when necessary, keeping senior team members informed
Adhere to project-specific procedures and processes to ensure top-quality service
Provide coverage for other team members as needed, both within the same and across different teams
Support team projects and attend regular team meetings
Perform additional tasks as assigned, ensuring seamless service and customer satisfaction
Requirements:
Language Skills: C2/fluent Dutch with B2-level English proficiency
Experience: 1+ year in customer service (experience in the automotive industry or with electric vehicles is a plus)
Technical Skills: Proficiency with IT systems, including Windows, MS Office, and internet setup
Soft Skills: Strong customer service orientation, effective listening skills, and the ability to problem-solve independently
What We Offer:
Competitive salary based on experience and performance
Flexible work schedule: 30 hours/week, 3 PM - 9 PM
23 days of paid annual leave
A friendly, collaborative team environment
Ongoing training and support to help you reach your potential
Ready to make a difference with us in Barcelona? Join a dynamic team and take the next step in your career. Apply today!
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