Head Of Engineering
HEIGHT TECHNOLOGIESTiel, Kingdom Of The Netherlands, NLVacature: Head of Engineering – Military UAV Systems Locatie: Nederland – Omgeving Tiel-Geldermalsen (hybride mogelijk) ⏱Dienstverband: Fulltime. Laat meer zien
Head of IT Service DeliveryHunkemöller • Almere
Head of IT Service Delivery
Hunkemöller • Almere
30+ dagen geleden
Functieomschrijving
YOUR TASKS
Key Responsibilities:
·
- Lead end-to-end IT service delivery across retail stores, e-commerce platforms, corporate systems, supply chain solutions and Operational Technology.
- Ensure operational excellence across core platforms such as SAP, Unified Commerce, WMS, OMS, and other backend applications supporting HR, Finance, and Logistics.
- Maintain service quality by overseeing incident, problem, change, and release management.
- Enable and support seamless omni-channel processes, including click-and-collect, real-time inventory visibility, and cross-channel order fulfillment.
· Stakeholder Engagement
- Partner with business leaders across retail, HR, supply chain, Buying & Merchandising and finance to align IT services with strategic goals.
- Act as the escalation point for major service disruptions and proactively manage communication with stakeholders.
· Vendor Management
- Manage service delivery from third-party vendors and technology partners, including those supporting SAP, Workday, and supply chain and ecom platforms.
- Ensure contractual obligations, SLAs, and performance targets are consistently met or exceeded.
· Process Improvement
- Drive continuous improvement initiatives leveraging ITIL and industry best practices.
- Enhance monitoring and automation across platforms to reduce downtime and improve efficiency.
- Collaborate with business teams to optimize end-to-end workflows in Retail, Omni-channel platforms, Supply Chain, HR, and finance systems.
Team & People Management
· Lead, mentor, and develop a team of 25 IT service professionals, including, application support, and infrastructure roles.
· Foster a collaborative, customer-centric culture with a strong focus on service excellence, accountability, and continuous development.
· Oversee resource planning, performance management, and team training aligned with business and technology needs.
Skills & Qualifications:
· 5+ years of experience in IT service delivery or operations, preferably in a global retail organization.
· Strong experience with enterprise platforms such as SAP (S/4HANA).
· In-depth understanding of ITIL principles; ITIL v4 certification preferred.
· Proven success managing multi-vendor and third-party environments, including remote and offshore teams.
· Strong analytical, problem-solving, and communication skills with the ability to influence senior stakeholders.
What We Offer:
· A dynamic and international work environment within a forward-thinking retail leader.
· An organization thats accelerating in the digital era with the focus on customer centric innovation
· The opportunity to shape and support cutting-edge digital and operational capabilities.
· Competitive compensation and benefits package.
We are NOT looking to work with recruitment agencies. Any unsolicited sharing of CV's will be considered a NO FEE applicant.
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Head of IT Service Delivery • Almere
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