Talent.com
Computacenter
Information Technology Support EngineerComputacenter • Amstelveen, North Holland, Netherlands
Information Technology Support Engineer

Information Technology Support Engineer

Computacenter • Amstelveen, North Holland, Netherlands
6 dagen geleden
Functieomschrijving

Life on the team


Have you caught the IT vibe yet? Are you passionate about technology and do you like helping people?

The IT Support Engineer is responsible for independently resolving pre-qualified incidents and delivering specified IMAC (Install, Move, Add, Change) services. The role includes providing second-line technical support, both remotely and onsite, while ensuring services are delivered within agreed service levels and maintaining high customer satisfaction.


What you’ll Do


Technical Responsibilities (80%)

  • Provide telephone-based and onsite second-line technical support.
  • Visit customer support locations as required.
  • Process assigned work orders (incidents and IMAC services) in line with defined service levels.
  • Identify, analyze, and resolve technical incidents and IMAC requests; escalate complex issues to downstream support teams where necessary.
  • Deliver end-user briefings and guidance following service completion.


Administrative Responsibilities (10%)

  • Acquire and maintain knowledge of the agreed scope of services.
  • Document completed incidents and IMAC services, including any additional services, using the designated ticketing system.
  • Ensure administrative closure of work orders in accordance with service level agreements.
  • Report deviations from agreed services to internal stakeholders.
  • Maintain accurate asset data.
  • Accept and qualify incidents appropriately.
  • Return work equipment and spare parts within the specified service level.


Customer & Team Responsibilities (10%)

  • Support and coordinate small support teams and liaise with junior technicians.
  • Foster a positive, professional customer relationship and team environment.
  • Identify customer requirements and challenges and communicate them to relevant internal stakeholders.


What you’ll Need


Required Skills & Experience

  • Technical vocational training or equivalent practical experience with 2+ years in IT support.
  • Advanced knowledge of at least one client operating system.
  • Basic knowledge of Microsoft server operating systems and LAN/WAN.
  • Strong problem-solving, communication, and customer service skills.
  • Ability to work under pressure in a fast-paced support environment.
  • Very good command of the national language; basic English.
  • Valid driving license.


Desirable

  • ITIL knowledge
  • Hardware manufacturer certifications
  • CompTIA A+ certification


Maak een vacature-alert aan voor deze zoekopdracht

Information Technology Support Engineer • Amstelveen, North Holland, Netherlands

Vergelijkbare banen

Independent Working Chef Level - for Netherland residents only

AsianiaHoorn, North Holland, NL

We are Restaurant Asiania , looking for a passionate Independent Working Chef Level I to join our kitchen team.Are you a skilled chef who thrives in the kitchen? As our chef, you will be responsibl... Laat meer zien

 • Gesponsord

Senior Support Engineer (LANWAN/SCCM)

A2G Consulting BV (A2G Technologies)amsterdam, noord holland, Netherlands

Direct message the job poster from A2G Consulting BV (A2G Technologies) /p h3HR Client Partner Sr.Technical Recruitment Consultant at A2G Technologies /h3 pbContract: /b 12 months (subject to exte... Laat meer zien

 • Gesponsord

Senior Information Security Engineer

Cyber Security Districtamsterdam, noord holland, Netherlands

Senior Information Security Engineer /h3 pAmsterdam, The Netherlands (Hybrid) /p pAre you passionate about securing the backbone of the Internet and building world‑class defenses? Join our client, ... Laat meer zien

 • Gesponsord

Verzorgende 3 Ig Via Zorgwerk In Noord-Holland, Zaanstreek Waterland, Purmerend O.A. Somatiek

NL_Prog_Partner_Jooble_Mixed_CPCPurmerend, Kingdom Of The Netherlands, NL

Functieomschrijving ✨ Maak elke dag het verschil als Verzorgende IG – met jouw zorg en aandacht maak jij levens mooier! ✨ Mensen staan centraal in de zorgverlening en elke werkdag biedt jou de ... Laat meer zien

 • Gesponsord

Support Engineer - €2.800 - €4.000 Per Maand

ContezzaAbcoude, Kingdom Of The Netherlands, NL

Als Support medewerker bij Contezza ben je het aanspreekpunt voor klanten bij verstoringen en coördineer je oplossingen.Je zorgt voor een snelle opvolging en heldere communicatie, en draagt bij aan... Laat meer zien

 • Gesponsord

Technical Support Engineer

Eneveutrecht, Netherlands

About the role /h3pAt Eneve, we build smart, data-driven software solutions that help energy suppliers, producers, traders, and large consumers stay ahead in a rapidly evolving energy landscape.Our... Laat meer zien

 • Gesponsord

ICT Engineer

Mane Contract Servicesamsterdam, noord holland, Netherlands

Project Location: /strong Amsterdam, Netherlands /ppemExperience in Data Centre, Pharmaceutical, Semi-Conductor or Substation /em /ppemMust hold either a EU Passport or Residency in Ireland /em /ph... Laat meer zien

 • Gesponsord

Information Protection Specialist

PwC Nederlandamsterdam, noord holland, Netherlands

Job Description Summary /h3 pBen jij toe aan een nieuwe stap in je loopbaan? Heb je een afgeronde WO of Master met affiniteit binnen Information Protection, IT-Recht of Informatiemanagement en wil... Laat meer zien

 • Gesponsord

Senior Sales Engineer: Data & Communications Solutions - €4.000 - €5.500 Per Maand

VDK Groep B.V.Obdam, Kingdom Of The Netherlands, NL

Functie voor een Senior Sales Engineer die commerciële kansen in datatechniek signaleert en oplossingen biedt.Werkt zelfstandig, adviseert klanten en initieert projecten.Een dynamische rol in een g... Laat meer zien

 • Gesponsord

Senior Information Protection (Purview) Engineer

ABN AMRO Bank N.V.amstelveen, noord holland, Netherlands

At a glance /b /h3 pProtect the banks most valuable asset: Data.As a financial institution we need to be in control of our data, especially sensitive data.AI is evolving faster, the responsibility ... Laat meer zien

 • Gesponsord

It Support Engineer - €2.600 - €4.000 A Month - No Experience Required

Status ProDiemen, Kingdom Of The Netherlands, NL

IT Support Engineer needed to handle IT issues, register requests, and work with other IT staff.Requires Dutch, French, and English. Laat meer zien

 • Gesponsord

Senior Network Support Engineer - 24/7 Monitoring

Hirexa Solutionsamsterdam, noord holland, Netherlands

A technology solutions provider is seeking a skilled network support professional in Amsterdam.This mid-senior level position will involve monitoring and managing network services around the clock,... Laat meer zien

 • Gesponsord

Information Technology Business Consultant

Oakwell Hampton Groupbussum, noord holland, Netherlands

Information Technology Business Consultant /h3 pHybrid – Bussum /p pStarting salary up to €110,000 per annum + benefits.Generous pension, training budgets and plenty of progression.Hybrid working, ... Laat meer zien

 • Gesponsord

Network Support Engineer

Hirexa Solutionsamsterdam, noord holland, Netherlands

Network Support Services /h3 pThe services under the Network Support tower shall include, but are not limited to, the following activities: /p ul li24x7 monitoring and Priority 1 (P1) support servi... Laat meer zien

 • Gesponsord

Internationaal Service Engineer - €3.250 - €4.500 Per Maand

Holland MechanicsPurmerend, Kingdom Of The Netherlands, NL

Als Internationaal Service Engineer installeer, onderhoud en optimaliseer je hightech machines bij klanten wereldwijd.Je bent het technische aanspreekpunt en zorgt voor optimale prestaties. Laat meer zien

 • Gesponsord

Senior Sales Engineer - €4.000 - €5.500 Per Maand

Giant TelcomObdam, Kingdom Of The Netherlands, NL

Functie als Senior Sales Engineer bij Giant Telcom in Obdam.Je bent de schakel tussen klant en uitvoering, vertaalt vragen naar oplossingen en stelt offertes op.Ervaring met calculaties en verkoop ... Laat meer zien

 • Gesponsord

Service Engineer Klimaattechniek - €2.700 - €5.000 Per Maand

Barcol-AirPurmerend, Kingdom Of The Netherlands, NL

Als Service Engineer Klimaattechniek onderhoud, pas je aan en optimaliseer je klimaatinstallaties bij klanten in de Randstad. Laat meer zien

 • Gesponsord

Technical Support Engineer

Jobtailoramsterdam, noord holland, Netherlands

Responsibilities /h3ulliResolve inbound technical issues through SOPs and hands‑on troubleshooting or by coordinating internal tickets.Triage urgent customer-reported issues and determine escalatio... Laat meer zien

 • Gesponsord

IAM Engineer Ping Federate

A2Z-CM N.V.amstelveen, noord holland, Netherlands

Join to apply for the strongIAM Engineer Ping Federate /strong role at strongA2Z-CM N.Be among the first 25 applicants /ppJoin to apply for the strongIAM Engineer Ping Federate /strong role at stro... Laat meer zien

 • Gesponsord

Information Technology Support Engineer

ABC Peopleamsterdam, noord holland, Netherlands

Job Title: /strongIT Support Engineer /ppWe are partnering with a rapidly expanding European cryptocurrency platform committed to simplifying digital assets while prioritizing security and accessi... Laat meer zien