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Dutch Customer Care Remote in Greece (withRelocation)Cross Border Talents • Gelderland, Netherlands
Dutch Customer Care Remote in Greece (withRelocation)

Dutch Customer Care Remote in Greece (withRelocation)

Cross Border Talents • Gelderland, Netherlands
30+ dagen geleden
Vacaturetype
  • Op afstand
Functieomschrijving
At the moment we are looking for Dutch speakers to fill several vacancies.The conditions are according to the following requirements: - Knowledge of fluent Dutch & English (B1/B2); - Writing Speed: 25 words per minute. - Starting dates: March - Travel Expenses: Paid by our client; - Accommodation: Our client offer the first 14 days of stay in Hotel, during this time will have a company looking for accommodation according to your expectations; - Initial Contract: 6/12 months (renewable) - Health Coverage by the Greek Social Security Foundation (IKA) plus private health care for all employees - Working hours in shifts, 8 hours per day/5days = 40 Hours per week. Responsibilities : - To respond and record consumer enquiries/questions raised through free phone lines for customers. - To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database. - To ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy. - To ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately. - To troubleshoot through the use of open questions, support documents and system training. - To be able to offer recommendations to common problems or frequently asked questions. Please see below the relocation package in case you are coming from abroad: 1. Booking and paying for your travel tickets and a taxi to transfer you from the airport to the hotel. 2. Up to two week’s accommodation in a hotel close to our premises provided by the company. 3. We will help you in order to find an apartment to stay either alone or share one with a colleague. 4. The company also offers Greek lessons, free Real Estate Agency fee & other Benefits. We’re looking for exceptional talent—if that sounds like you, don’t miss this opportunity to apply.
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Dutch Customer Care Remote in Greece (withRelocation) • Gelderland, Netherlands

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