Do you want to work in the travel industry and build a career in customer service Our client is looking for Danish-speaking Customer Service Representatives in Enschede!
Join our clients team as a Customer Service Representative assisting passengers with travel-related inquiries while delivering outstanding service. Enjoy a paid training program hybrid working conditions and excellent development opportunities in an international environment.
What will you do
Assist passengers via phone with questions about bookings flights luggage upgrades and loyalty programs
Provide accurate and efficient solutions to customer inquiries
Handle special requests and complex cases with a solution-oriented mindset
Use reservation and CRM systems to manage customer interactions
Deliver excellent service and exceed customer expectations
Collaborate with colleagues and other departments to ensure smooth operations
Continuously develop product knowledge through training and cross-skilling
Candidate profile
Minimum MBO level 4 or equivalent working and thinking level
Previous experience in customer service or call center is preferred
Fluent in Danish and English both written and spoken
Strong communication and problem-solving skills
Comfortable working with complex computer systems
Team player with an international mindset
Flexible service-oriented and proactive attitude
Employer offers
Paid full-time training (8 weeks)
Seven-month contract with long-term opportunities
25 vacation days (full-time basis)
Hybrid working model (minimum two days working from home)
Travel allowance or full public transport reimbursement
Work-from-home allowance
Holiday allowance and end-of-year bonus
Pension plan and additional benefits such as bicycle plan
Flight ticket discounts after one year of employment
Opportunity to work temporarily from abroad (conditions apply)
Continuous training and career development opportunities
Modern office environment in Enschede
Regular social events and team activities
About Enschede
Enschede offers a dynamic yet relaxed lifestyle in the eastern Netherlands known for its strong international community and welcoming atmosphere. With a lower cost of living than larger cities green surroundings and a vibrant student population it is an ideal location for professionals seeking both career growth and quality of life.
Nordic Jobs Worldwide
Nordic Jobs Worldwide is a leading recruitment company focusing on connecting Nordic speaking talents with exciting career opportunities worldwide. With a network of 400 partners in over 40 countries we have successfully helped more than 5400 candidates secure their dream jobs.
Required Experience:
Unclear Seniority
Employment Type : Full-Time
Experience: years
Vacancy: 1
Danish-speaking Customer Service Agent to Enschede, The Netherlands • Enschede, Overijssel, Netherlands
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