Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
Technical Project Manager - Data Center (Remote) • Eemshaven, OV, NL
Overview /h3pAs a bRisk and Change Manager /b at Linesight, you will work with highly experienced, culturally diverse, and passionate teams nurturing a strong social dynamic and a shared sense of a... Laat meer zien
Bent u de juiste sollicitant voor deze functie? Ontdek het door het functieoverzicht hieronder te lezen.Met name door het efficiënt inzetten van hun productiemiddelen wordt er op effectieve wijze g... Laat meer zien
Minimum qualifications /h3 ul liBachelor's degree in Computer Science, a related technical field, or equivalent practical experience.Preferred qualifications /h3 ul liExperience working in data cen... Laat meer zien
Alle relevante vaardigheden, kwalificaties en ervaring die een succesvolle sollicitant nodig heeft, staan in de volgende omschrijving.Hoe je samen met ons vooruit gaat.Als Lead Engineer E&I gee... Laat meer zien
Reliability Engineer in Stadskanaal.Vergeet niet uw cv te controleren voordat u solliciteert.Zorg er ook voor dat u alle vereisten met betrekking tot deze functie doorleest.De rol biedt een basissa... Laat meer zien
Critical Environment Engineer /h3 pThe Critical Environment Engineer will be responsible in assisting the engineering team in relation to coordination, installation, and integration aspects of elec... Laat meer zien
QTS Data Centers in Eemshaven seeks a Critical Environment Engineer to support technical operations and installations in data center environments.The ideal candidate will have direct engineering ex... Laat meer zien
Als Lead Engineer E&I geef je richting aan uitdagende industriële projecten waarin elektrotechniek en instrumentatie centraal staan.Je bent verantwoordelijk voor het ontwerptraject van E&I-... Laat meer zien
Sisk in Eemshaven, Netherlands, is offering an opportunity for Senior Engineers to lead our Data Centre engineering team.The Senior Engineer will coordinate engineering efforts and manage project s... Laat meer zien
Are you an experienced Project Manager with a strong track record in delivering projects during the construction phase? PM Group is seeking a driven Project Manager to support the on-site executio... Laat meer zien
A global construction firm is looking for a Senior Engineer to join their Data Centre team in Groningen, Netherlands.The role involves managing engineering functions, leading projects, and ensuring... Laat meer zien
Verdien geld met het testen van apps, games en het invullen van enquêtesbrAlmedia beheert een dynamisch platform waar gebruikers online geld verdienen door taken uit te voeren, games te spelen en e... Laat meer zien
Verdien geld met het testen van apps, games en het invullen van enquêtesbrAlmedia beheert een dynamisch platform waar gebruikers online geld verdienen door taken uit te voeren, games te spelen en e... Laat meer zien
Verdien geld met het testen van apps, games en het invullen van enquêtesbrAlmedia beheert een dynamisch platform waar gebruikers online geld verdienen door taken uit te voeren, games te spelen en e... Laat meer zien
Je stuurt teams aan op meerdere locaties, werkt aan transitie, en verbetert datakwaliteit en governance.Je hebt affiniteit met OT-omgevingen en ervaring met agile/projectmatig werken.Nederlandse en... Laat meer zien
Google in Eemshaven is looking for a Hardware Operations Manager to lead teams responsible for the installation and management of vital data center infrastructure.Your role will involve overseeing ... Laat meer zien
Verdien geld met het testen van apps, games en het invullen van enquêtesbrAlmedia beheert een dynamisch platform waar gebruikers online geld verdienen door taken uit te voeren, games te spelen en e... Laat meer zien
Actemium in Veendam/Zwolle zoekt een Lead Engineer E&I die richting geeft aan uitdagende industriële projecten.Een groot aantal kandidaten kan op deze functie solliciteren, dus zorg ervoor dat ... Laat meer zien
