Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
Technical Project Manager - Data Center (Remote) • Nieuwegein, OV, NL
Dormont Manufacturing Co is seeking a Technical Project Manager - IaaS in Amsterdam to lead cross-team technical projects in IaaS products.This role involves coordinating between product managers a... Laat meer zien
Deliver exceptional customer support, going above and beyond to assist clients in troubleshooting and resolving issues promptly.Develop a comprehensive understanding of the product you support, ena... Laat meer zien
All over the world people are using buildings, infrastructure, and assets we helped to deliver.It could be the hospital they work in, the railway they travel on every day, the fuel that powers thei... Laat meer zien
Zorg jij dat onze developers altijd door kunnen en klanten altijd weten wat er komt?.Bent u de juiste kandidaat voor deze functie? Zorg ervoor dat u de volledige omschrijving hieronder leest.Als Te... Laat meer zien
A leading data center operator is seeking a Data Center Construction Director to oversee the construction of new data centers across Europe.Heeft u de vaardigheden om deze functie te vervullen? Lee... Laat meer zien
IT Project Manager – Join the Team Powering Innovation! /b /ppAre you ready to make your mark in the world of IT project management? Do you enjoy working in a fast-paced setting where you have th... Laat meer zien
As a bSenior Project Manager /b, you will take ownership of the full project lifecycle — from scope and budget to technical communication and delivery.You’ll be the main point of contact for client... Laat meer zien
Bent u de juiste kandidaat voor deze functie? Zorg ervoor dat u de volledige omschrijving hieronder leest.At Turner & Townsend we’re passionate about making the difference.That means delivering... Laat meer zien
Do you want to help organizations become truly future-proof – at the intersection of IT strategy, transformation and technology? Within our Technology Advisory capability, our primary goal is to h... Laat meer zien
Ervaring, kwalificaties en soft skills: heeft u alles in huis om te slagen in deze functie? Ontdek het hieronder.Drive the execution of next-generation underwater security and energy technology.At ... Laat meer zien
We are Datadog's in-house product experts.The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successfu... Laat meer zien
Een projectgestuurde organisatie in Noord-Brabant zoekt een Technisch Project Manager die verantwoordelijk is voor het beheer van projecten van aanvraag tot oplevering.Zorg ervoor dat u snel sollic... Laat meer zien
A leading technology distribution firm in Houten, Netherlands, is seeking a Technical Account Manager to build strong relationships with customers and vendors.De onderstaande informatie behandelt d... Laat meer zien
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Laat meer zien
Drive the execution of next-generation underwater security and energy technology.At Optics11, we develop advanced sensing and monitoring technologies for two critical domains: underwater security a... Laat meer zien
Solliciteer hieronder na het doorlezen van alle details en ondersteunende informatie met betrekking tot deze vacature.Data Center Design Manager (f/m/d).Within the Design, Engineering & Constru... Laat meer zien
Is dit uw volgende baan? Lees de volledige omschrijving hieronder om erachter te komen en aarzel niet om te solliciteren.Expereo believes in the power of Internet connectivity.As the world's larges... Laat meer zien
Solliciteer nu, lees de vacaturedetails door naar beneden te scrollen.Controleer of u over de nodige vaardigheden beschikt voordat u een sollicitatie verstuurt.Adyen provides payments, data, and fi... Laat meer zien
Technical Account Manager - Cloud Virtualization.Technical Account Manager - Cloud Virtualization.Wilt u solliciteren? Lees alle informatie over deze functie hieronder en klik dan op de sollicitati... Laat meer zien
A global technology solutions provider is seeking a Technical Account Manager for Cloud Virtualization in Houten, Netherlands.Solliciteren op deze functie is eenvoudig.Scroll naar beneden en klik o... Laat meer zien
