Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
Technical Project Manager - Data Center (Remote) • Hooghalen, OV, NL
Airswift is seeking a Lead Technical Advisor to provide on-site leadership during the installation and delivery of critical mechanical and electrical systems within Data Centre projects.You will ac... Laat meer zien
Ontdek of deze vacature goed bij u past door alle informatie hieronder te lezen.Je stuurt een team van elektrotechnische werkvoorbereiders aan en onderhoudt contact met sales, inkoop en calculatie.... Laat meer zien
Beschrijving van het bedrijf /h3 pAt Turner Townsend we’re passionate about making the difference.That means delivering better outcomes for our clients, helping our people to realize their potenti... Laat meer zien
PRS is seeking an experienced Critical Environment Engineer in Groningen, Netherlands to join a dynamic team responsible for maintaining advanced data center facilities.The ideal candidate will hav... Laat meer zien
Ben jij in staat om mensen, processen en technologie te verbinden om onze klanten effectiever en efficiënter te laten werken? Dan ben jij de Project Manager die we zoeken!<br><br><st... Laat meer zien
Ben jij een verbindende IT-leider binnen een maatschappelijke organisatie?.In deze rol combineer je strategisch inzicht met mensgericht leiderschap en stuur je op samenwerking, vernieuwing en resul... Laat meer zien
Ontdek of deze vacature goed bij u past door alle informatie hieronder te lezen.Je geeft leiding aan een team elektrotechnische werkvoorbereiders en onderhoudt contact met sales, inkoop en calculat... Laat meer zien
Werk in een slim team achter de schermen aan de ontwikkeling van onze SaaS oplossingen.Lees de informatie in deze vacature zorgvuldig door om precies te begrijpen wat er van potentiële kandidaten w... Laat meer zien
Google in Eemshaven is looking for a Hardware Operations Manager to lead teams responsible for the installation and management of vital data center infrastructure.Bent u de juiste kandidaat voor de... Laat meer zien
Ben jij in staat om mensen, processen en technologie te verbinden om onze klanten effectiever en efficiënter te laten werken? Dan ben jij de Project Manager die we zoeken!.Jouw functie als Project ... Laat meer zien
Linesight is seeking a Risk and Change Manager based in Eemshaven, Netherlands.Scroll naar beneden voor een compleet overzicht van wat deze baan inhoudt.Bent u de juiste kandidaat voor deze functie... Laat meer zien
Werk in een slim team achter de schermen aan de ontwikkeling van onze SaaS oplossingen.Bij Gomibo bouwen we vrijwel alles zelf: van logistieke systemen en prijsengines tot klantportalen en interne ... Laat meer zien
Linesight, you will work with highly experienced, culturally diverse, and passionate teams nurturing a strong social dynamic and a shared sense of achievement.You will gain vast industry experience... Laat meer zien
Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.Experience working in data center environments, including building and operating infrastructure,... Laat meer zien
Ben jij een verbindende IT-leider binnen een maatschappelijke organisatie?.Zorg ervoor dat u snel solliciteert om uw kansen op een sollicitatiegesprek te maximaliseren.Lees de volledige functieomsc... Laat meer zien
Linesight, you will work with highly experienced, culturally diverse, and passionate teams nurturing a strong social dynamic and a shared sense of achievement.You will gain vast industry experience... Laat meer zien
Ben jij in staat om mensen, processen en technologie te verbinden om onze klanten effectiever en efficiënter te laten werken? Dan ben jij de Project Manager die we zoeken! .Jouw functie als Projec... Laat meer zien
Linesight is looking for a Quality Lead Project Manager (Data Centre) located in Groningen, Netherlands.This role focuses on managing project quality and enhancing client relationships while leadin... Laat meer zien
Turner Townsend in Groningen is op zoek naar een Integratie Manager voor het ondersteunen van complexe datacenterprojecten.In deze rol ben je verantwoordelijk voor de integratie en levering van te... Laat meer zien
Join a leading digital service provider as an Automation Engineer, where your expertise in automated testing will be pivotal in enhancing software quality.This role offers the chance to work with c... Laat meer zien
