Global Key Account Manager - Retail Solution

Job Description

• To develop a strategic and durable partnership between SGS and assigned global clients, representing SGS at all levels with special attention to Director and VP level.
• To identify and develop new revenue opportunities within our client base, working closely with the SGS network and global Technical Competence Team
• To manage the successful implementation and delivery of diverse and/or complex client-specific projects of different sizes on a global basis by ensuring contractual obligations and deliverables are met and client’s expectations exceeded, where possible
• Responsible for the development of long-term sustainable business partnerships between SGS and our Key international clients.
• Represent the SGS network in reporting directly to our client’s senior management teams in a professional manner regarding SGS’ performance
• Responsible for the strategic growth and development of key international clients. Develop and ensure successful implementation of a client specific Global Key Account Development Plan, matching the key drivers and needs of the client with SGS
• Act as the primary liaison between SGS and the client’s management team at a Director or VP level in order to lead and ensure the smooth and effective management of existing programs with the global network in accordance with client KPIs.
• Supervise the deployment and enhancement of global co-operative agreements within the SGS network, ensuring that all program elements are properly deployed and monitored on an on-going basis.
• Liaise effectively with global technical teams in advance of the deployment of new projects to ensure the optimum execution structure and technical support is agreed and implemented.
• Manage the investigation and resolution/remediation processes for any client concerns or complaints or claims following appropriate escalation procedures as required.
• Identify and mitigate risk relating to poor performance and/or client expectations, with a proactive and constructive approach.

Qualifications

• Minimum 5 years of relevant experience in B2B sales, business development, or commercial roles within services, and solutions based environments
• Proven hunter sales background with demonstrated success in new business acquisition, building long-term client relationship, and driving upsell/cross-sell through existing clients.
• Ability to contribute and lead a global business development strategy, identifying growth opportunities and building scalable sales approaches across regions.
• Experience selling multi-service or solution-based offerings, ideally across multiple customer needs.
• Established professional network within retailers and/or consumer brands in Europe, with the ability to leverage relationships to open doors and accelerate pipeline development and establish long-term global partnership is preferred.
• Negotiation on Global Master Agreements/ Global Frame Agreements with Global Partner is mandatory
• Experience selling into multinational or cross‑border environments, working with international stakeholders and coordinating internally across regions or service lines
• Worked in fast‑paced, target‑driven environments, managing multiple opportunities and priorities simultaneously
• Experience within the TIC sector is an advantage
• Fluent English required; additional European languages are a strong advantage

Additional Information

Why SGS?

• Global and very stable company, world leader in the TIC (Testing, Inspection and Certification) industry.
• SGS university and Campus for continuos learning options.
• Multinational environment where you will work with colleagues from multiple continents.
• Benefits platform.
• Hybrid working model

Join Us: At SGS we believe in innovation, collaboration, and continuous improvement. We offer a supportive and inclusive work environment that encourages professional growth and personal development.