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Hays
Senior ServiceNow Consultant (SAM & ITOM)Hays • Amsterdam Area, Netherlands
Senior ServiceNow Consultant (SAM & ITOM)

Senior ServiceNow Consultant (SAM & ITOM)

Hays • Amsterdam Area, Netherlands
25 dagen geleden
Functieomschrijving

ServiceNow SAM & ITOM Consultant (Senior)

Location: Amsterdam / Hybrid

Experience level: Senior (5–8+ years)

Domain: ServiceNow – SAM & ITOM


About the Role

We are looking for an experienced ServiceNow SAM & ITOM Consultant to lead and deliver complex integrations and implementations across Software Asset Management (SAM) and IT Operations Management (ITOM). You will work closely with functional stakeholders to translate business requirements into scalable technical solutions and execute the full implementation roadmap.

This is a hands-on delivery role with strong ownership over integrations, discovery, and automation.


Key Responsibilities:

  • Translate functional requirements into technical designs and user stories
  • Lead and execute ServiceNow SAM & ITOM implementations
  • Design and deliver the SAM & ITOM integration roadmap
  • Configure and maintain ITOM Discovery, including Agent Client Collector (ACC)
  • Implement and optimize software usage visibility across enterprise applications
  • Work closely with security, identity, and infrastructure teams to enable secure data collection
  • Core Implementation Scope (Must-Have)
  • High Priority
  • Oracle integration
  • Configure Discovery patterns and agent permissions
  • Ensure correct rights for data collection and licensing visibility
  • SSO integration using Microsoft Entra ID (Azure AD)
  • Enable software usage tracking for SSO-connected applications
  • ServiceNow SAM Professional & ITOM modules
  • Integration with Microsoft Dynamics & Power Platform


Additional Integrations:

  • IBM / Red Hat
  • SAP ABAP
  • SAP SuccessFactors
  • GitHub
  • ITOM
  • ITOM Discovery using Agent Client Collector
  • Pattern-based discovery and credential management
  • Low Priority / Nice-to-Have

Improvements to existing integrations for:

  • Miro
  • Jira
  • Confluence
  • DocuSign
  • Slack
  • Migration from MFT (Managed File Transfer) to native ServiceNow integrations


Required Skills & Experience

  • Strong hands-on experience with ServiceNow SAM & ITOM
  • Proven delivery experience with enterprise-scale integrations
  • Deep knowledge of:
  • ServiceNow Discovery
  • MID Servers & ACC
  • Software licensing models


Experience integrating with:

  • Microsoft Entra ID
  • Oracle
  • SAP
  • Ability to work from functional requirements to technical execution
  • Excellent stakeholder communication skills
  • Nice to Have
  • ServiceNow certifications (SAM Pro, ITOM, CIS, CAD)
  • Experience in regulated or global enterprise environments
  • Knowledge of SaaS usage analytics and compliance reporting

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