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Customer Support Agent for the Mercedes Team - Dutch speakingNext Job Abroad • Groningen, Groningen, NL
Customer Support Agent for the Mercedes Team - Dutch speaking

Customer Support Agent for the Mercedes Team - Dutch speaking

Next Job Abroad • Groningen, Groningen, NL
30+ dagen geleden
Vacaturetype
  • Quick Apply
Functieomschrijving

We are seeking Dutch-speaking Customer Care Specialists to join our team supporting the Mercedes-Benz project. The role involves providing frontline customer support via inbound and outbound calls, emails, and chat.

Your tasks include handling customer contacts covering:

Roadside Assistance (RSA)

  • 24/7 breakdown support following strict safety guidelines
  • Recovery assistance for vehicles to dealerships
  • B2B & B2C customer support
  • Collecting customer & vehicle information (license plate, GPS location, tire size, passengers, etc.)

Connected Mobility Services (CMS)

  • Support for Mercedes Me App and digital services
  • Account login, activation/deactivation of digital services
  • Service purchases, online appointment booking, vehicle monitoring
  • Inform customers about features included in service packages
  • Basic troubleshooting; complex issues escalated to Backdesk

Customer Service (CS)

  • Handle first-line inquiries: warranties, maintenance appointments, dealership details, workshop complaints, goodwill requests, list-price/tax inquiries, and general technical documentation
  • Provide support to demanding luxury clients, often in sensitive situations

Requirements

    • Dutch: C1 (mandatory)
    • English: B2 (for training & operations)
    • Strong communication and customer service skills
    • Advanced problem-solving and multitasking abilities
    • Comfortable with PC apps, mobile platforms (Android/iOS), and basic network setups
    • Driver’s license: a plus
    • Previous experience in customer service or technical support: preferred but not required

Benefits

      • Flexible work options: Remote anywhere in Greece
      • Full relocation support for Athens-based employees: flight, temporary accommodation, and housing assistance
      • Competitive monthly salary plus two extra annual payments
      • Paid training and onboarding program
      • Health insurance and additional perks
      • International work environment with colleagues across Europe
      • Free online Greek language courses
      • Modern offices in Athens with comfortable break areas
      • Career development opportunities and internal mobility
      • Social events and team initiatives

Life in Greece

  • Greece offers sunshine most of the year, amazing food, rich culture, and easy access to islands for weekend trips. Whether you choose Athens, a coastal town, or an island, you’ll enjoy an affordable Mediterranean lifestyle and a welcoming international community.
  • Ready to start your Dutch-speaking customer care career in Greece?
  • Apply today and join our international streaming support team!
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Customer Support Agent for the Mercedes Team - Dutch speaking • Groningen, Groningen, NL

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