Job description
As a Customer Support Agent, you are responsible for all first line communication with our customers, dealers and subsidiaries regarding Connected Services information and issues:
Your profile
We are looking for an enthusiastic MBO student who is pursuing a degree in fields such as Customer Support or a related area. Function requirements:
Department
Global Connected Services Europe is a dynamic and growing part within the organization of DAF Trucks with a strong focus on in-truck software solutions. Our platform delivers a wide range of digital services directly from the truck - such as telematics insights, driver support, predictive maintenance data, and fleet performance tools. With an expanding global customer base, understanding how different customers use their trucks and digital services is crucial for improving our offerings. It is responsible for services-based data derived from the truck. Based on this data, generated by the truck, we offer the customers insights to help them to optimize their operations.
As a part of Global Connected Services, the Sales and Support team brings connected solutions to market, enhances customer experience and drives subscription / partner revenue.
Our team consists of 3 customer support agents and 2 functional application managers.
We offer
MBO Internship: Customer Support Agent • Eindhoven
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